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Industry News UPS News

UPS driver: ‘Worst Christmas ever’ for delivery – USA Today

Social media exploded on Christmas with complaints about UPS and FedEx from customers furious about empty spots under their trees.

Most complaints were directed at UPS, which issued statements on Christmas Eve and again on Christmas Day acknowledging that the company was overwhelmed by unexpected volume and some packages were delayed until after the holiday.

“This has been the worst Christmas ever,” said Larry Ledet, 55, of Houston, who has been a UPS driver for 27 years. He made 337 stops and delivered 505 packages Monday.

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UPS News

UPS Takes Heat for Failed Christmas Deliveries – Bloomberg

Bloomberg’s Paul Sweeney discusses UPS’ heavy Christmas volume and holiday shopping numbers on Bloomberg Television’s “Bloomberg Surveillance.”

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UPS News

How Did UPS Miss So Many Christmas Shipments?

Bloomberg’s Julie Hyman discusses UPS’ supply chain woes and holiday online sales. She speaks with Betty Liu on Bloomberg Television’s “In the Loop.”

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UPS News

United Parcel Service Receives Blame and Praises Over Delayed Deliveries – Liberty Voice

United Parcel Service (UPS), the leading package delivery services company in the world received mixed praises and blame over its delayed Christmas deliveries. As announced by the company last Tuesday, it was not be able to deliver some packages in time for Christmas due to the larger than expected volume of deliveries. According to Susan Rosenberg, UPS spokeswoman, “The volume of air packages in the UPS system did exceed capacity as demand was much greater than our forecast.”

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Industry News UPS News

Tech At UPS, FedEx Focuses On Humans – Yahoo

While Amazon.com (AMZN) got a lot of press this month talking up future delivery by drones — and FedEx makes some fun of that — FedEx and United Parcel Service are trucking ahead with ways to optimize human drivers.

Both UPS and FedEx are gung-ho on improving processes via automation and data crunching. A big chunk of it is about streamlining the delivery path so drivers can do more per minute and mile. They’re also exploring electric trucks and other alternative-fuel vehicles.

Humans remain integral to the shipping business, but analyst Becker points out that UPS and FedEx are “far more automated” than they once were and are delivering “more packages with fewer people” per package.