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<blockquote data-quote="Johney" data-source="post: 964946" data-attributes="member: 10995"><p>I get maybe two times a month this happens. I scan one ,dr then scan the second(Dup stop),dr and put dup tracking in remarks. I don't think it really matters how you scan or deliver it the customer is getting one for free. Unless you bring one back,but when I've asked what to do in this situation I have always been told to deliver the pkg. The likely cause of this is either two pkgs strapped together have come apart or someone in their shipping dept doesn't quite know how to ship multiple pkgs to the same address giving them a separate tracking number. From what i remember of the shipping software(it's been a long time) was that you could easily print a duplicate label for the same address with the same tracking #.</p></blockquote><p></p>
[QUOTE="Johney, post: 964946, member: 10995"] I get maybe two times a month this happens. I scan one ,dr then scan the second(Dup stop),dr and put dup tracking in remarks. I don't think it really matters how you scan or deliver it the customer is getting one for free. Unless you bring one back,but when I've asked what to do in this situation I have always been told to deliver the pkg. The likely cause of this is either two pkgs strapped together have come apart or someone in their shipping dept doesn't quite know how to ship multiple pkgs to the same address giving them a separate tracking number. From what i remember of the shipping software(it's been a long time) was that you could easily print a duplicate label for the same address with the same tracking #. [/QUOTE]
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