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<blockquote data-quote="Satuirus2000" data-source="post: 5410072" data-attributes="member: 48065"><p>Fill out the technical help form on the upsers login page. In the drop down menu where they ask you to identify the problem, select, multi-factor authentication. In the description box tell them you have a new number and that they need to reset your mult-factor authentication. Once they do that(may take 24 hours for them to respond) the next time you log in you'll be prompted to put in a new number for authentication.</p><p></p><p>Unfortunately changing your number on UPSERS doesn't change the number used for authentication because the two systems are not exactly the same. A number change for authentication can only be implemented on the Microsoft account portal now. The MFI is integrated with the Microsoft security system and your Microsoft account(every ups ID/login is affiliated with them now.)</p></blockquote><p></p>
[QUOTE="Satuirus2000, post: 5410072, member: 48065"] Fill out the technical help form on the upsers login page. In the drop down menu where they ask you to identify the problem, select, multi-factor authentication. In the description box tell them you have a new number and that they need to reset your mult-factor authentication. Once they do that(may take 24 hours for them to respond) the next time you log in you'll be prompted to put in a new number for authentication. Unfortunately changing your number on UPSERS doesn't change the number used for authentication because the two systems are not exactly the same. A number change for authentication can only be implemented on the Microsoft account portal now. The MFI is integrated with the Microsoft security system and your Microsoft account(every ups ID/login is affiliated with them now.) [/QUOTE]
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