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20 Missed, OMS' fault
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<blockquote data-quote="DS" data-source="post: 87509" data-attributes="member: 556"><p>Its only my opinion,but I think this driver is trying to make his point about being overdispatched every day and you are getting the **** end of the stick.If you told him on the phone that his pickups were covered,why did he break off from his deliveries to do pickups that were already covered?</p><p>I dont believe its written anywhere that a "text" message must be sent as a followup to a phone conversation.</p><p>As far as writing yourself up goes, if indeed the "text" message rule is in place,you are only guilty of failing to follow protocol.The driver missed on purpose .You are the scape goat.Make sure your superiors know this.</p><p>If they still pursue it,then nobody likes you,from management on down,</p><p>and suggest you try <a href="http://www.dhl.com" target="_blank">www.dhl.com</a> and click on jobs.</p></blockquote><p></p>
[QUOTE="DS, post: 87509, member: 556"] Its only my opinion,but I think this driver is trying to make his point about being overdispatched every day and you are getting the **** end of the stick.If you told him on the phone that his pickups were covered,why did he break off from his deliveries to do pickups that were already covered? I dont believe its written anywhere that a "text" message must be sent as a followup to a phone conversation. As far as writing yourself up goes, if indeed the "text" message rule is in place,you are only guilty of failing to follow protocol.The driver missed on purpose .You are the scape goat.Make sure your superiors know this. If they still pursue it,then nobody likes you,from management on down, and suggest you try [URL="http://www.dhl.com"]www.dhl.com[/URL] and click on jobs. [/QUOTE]
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20 Missed, OMS' fault
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