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20 Missed, OMS' fault
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<blockquote data-quote="bisongolfer" data-source="post: 87634" data-attributes="member: 206"><p>First of all let me say thank you to everyone who has posted a response. </p><p></p><p>UPSDAWG: Yes the ctr manager was the person who called me initially and informed me to do the write up. He was meeting with the district manager all morning so I did not get a chance to talk to him more in depth about the situation. As for what transpired today...</p><p></p><p>I was met outside of the center by two full-time sups where they informed me that I was to call the division manager as soon as I got inside. However before I went inside, I was "coached" on what to say and also...what not to say (which was to not blame it on anyone else and to pretty much accept full responsibility, apologize, and say it won't happen again) So the full-time dispatch sup and I went in and called up the division manager on the speaker phone. </p><p></p><p>Division manager asked me for my side of the story on how events went down and I told him exactly what had happened. Div. mgr then went on to asking the full-time sup as to why the driver did not communicate with the center to inform mgmt of the potential missed pieces. Div. mgr also questioned the intergrity of driver's side of the story given the history of how pick ups had been covered in the past without a confirmation ODS message, and how I have never goofed something like this before.</p><p></p><p>So the call basically went from questioning me, to questioning the rest of the full-time staff and particularly the actions of the driver. I never did perform a write up and for the most part am in the clear. I will say that I learned a lesson from it all and will be sure to send a confirmation ODS message from here on out....that way nobody can say that I didn't. I already keep a notebook and write down everything that I do and get covered, whether its a driver taking stops or pick ups, or dropboxes, drivers over 9.5, etc....</p><p></p><p>On a side note, dispatch was still pretty terrible and I ended up having to call in two additional drivers to not have massive service failures. Two extended routes had double the amount of stops that they should have had...I kid you not, double!!!! I cannot comprehend for the life of me why these issues tend to be overlooked until 1:00PM considering dispatch is done so early in the morning.</p></blockquote><p></p>
[QUOTE="bisongolfer, post: 87634, member: 206"] First of all let me say thank you to everyone who has posted a response. UPSDAWG: Yes the ctr manager was the person who called me initially and informed me to do the write up. He was meeting with the district manager all morning so I did not get a chance to talk to him more in depth about the situation. As for what transpired today... I was met outside of the center by two full-time sups where they informed me that I was to call the division manager as soon as I got inside. However before I went inside, I was "coached" on what to say and also...what not to say (which was to not blame it on anyone else and to pretty much accept full responsibility, apologize, and say it won't happen again) So the full-time dispatch sup and I went in and called up the division manager on the speaker phone. Division manager asked me for my side of the story on how events went down and I told him exactly what had happened. Div. mgr then went on to asking the full-time sup as to why the driver did not communicate with the center to inform mgmt of the potential missed pieces. Div. mgr also questioned the intergrity of driver's side of the story given the history of how pick ups had been covered in the past without a confirmation ODS message, and how I have never goofed something like this before. So the call basically went from questioning me, to questioning the rest of the full-time staff and particularly the actions of the driver. I never did perform a write up and for the most part am in the clear. I will say that I learned a lesson from it all and will be sure to send a confirmation ODS message from here on out....that way nobody can say that I didn't. I already keep a notebook and write down everything that I do and get covered, whether its a driver taking stops or pick ups, or dropboxes, drivers over 9.5, etc.... On a side note, dispatch was still pretty terrible and I ended up having to call in two additional drivers to not have massive service failures. Two extended routes had double the amount of stops that they should have had...I kid you not, double!!!! I cannot comprehend for the life of me why these issues tend to be overlooked until 1:00PM considering dispatch is done so early in the morning. [/QUOTE]
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20 Missed, OMS' fault
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