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350 Package Car Methods?
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<blockquote data-quote="browniehound" data-source="post: 291488" data-attributes="member: 4653"><p>I'm not sure "convey a sense of urgency" is the soundest delivery method in regards to customer service.</p><p> </p><p>From what I observed over my years is that the customers don't like this. They like people who are calm and collected when they ask "can you please sign?"</p><p> </p><p>I've heard story after story about the "other guy" that was here yesterday that was in such a hurry that he couldn't anwser a simple question and went running out of the office once he got the signature. Is this the proper way to conduct business?</p><p> </p><p>If we are not allowed the time to say "Hi Jenn how are you today? " Something is wrong. Followed by " I have more packages than normal today here on my 2-wheeler, where do you want them because I know I can't leave them in front of your desk"</p><p> </p><p>Asking this way might produce a response from her "Just leave them right here and I'll get the guys to move them in a minute"</p><p> </p><p>Its too bad that there many drivers that will say this : "Hi, where do you want this stuff?" Customer says "ahhh hold'-- Driver "I can't hold on, just pick a spot" Angry customer "Ok then down that hall 100 feet and knock on Mary's door, she'll let you into the storage room"</p><p> </p><p>My philosophy on a delivery that is much larger than normal to an office is nice gets you out much faster than "conveying a sense of urgency". </p><p> </p><p>We all know when we see 22 bundles going to this office that gets 1 or 2 envelopes a day, its not going to be easy. In fact, most of the time I bring 1 package into the office and ask if the delivery even belongs here, Because 6 out of 10 times, somebody made a mistake and sent them to the wrong office. </p><p> </p><p>"Oh, no, those are supposed to go to our Miami office" is what they say after you hauled 500 pounds 50 feet into the building.<img src="/community/styles/default/xenforo/smilies/FeltTip/whiteflag.png" class="smilie" loading="lazy" alt=":whiteflag:" title="Whiteflag :whiteflag:" data-shortname=":whiteflag:" /></p></blockquote><p></p>
[QUOTE="browniehound, post: 291488, member: 4653"] I'm not sure "convey a sense of urgency" is the soundest delivery method in regards to customer service. From what I observed over my years is that the customers don't like this. They like people who are calm and collected when they ask "can you please sign?" I've heard story after story about the "other guy" that was here yesterday that was in such a hurry that he couldn't anwser a simple question and went running out of the office once he got the signature. Is this the proper way to conduct business? If we are not allowed the time to say "Hi Jenn how are you today? " Something is wrong. Followed by " I have more packages than normal today here on my 2-wheeler, where do you want them because I know I can't leave them in front of your desk" Asking this way might produce a response from her "Just leave them right here and I'll get the guys to move them in a minute" Its too bad that there many drivers that will say this : "Hi, where do you want this stuff?" Customer says "ahhh hold'-- Driver "I can't hold on, just pick a spot" Angry customer "Ok then down that hall 100 feet and knock on Mary's door, she'll let you into the storage room" My philosophy on a delivery that is much larger than normal to an office is nice gets you out much faster than "conveying a sense of urgency". We all know when we see 22 bundles going to this office that gets 1 or 2 envelopes a day, its not going to be easy. In fact, most of the time I bring 1 package into the office and ask if the delivery even belongs here, Because 6 out of 10 times, somebody made a mistake and sent them to the wrong office. "Oh, no, those are supposed to go to our Miami office" is what they say after you hauled 500 pounds 50 feet into the building.:whiteflag: [/QUOTE]
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