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3rd resi attempt going bye bye...
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<blockquote data-quote="Ricochet1a" data-source="post: 1002665" data-attributes="member: 22880"><p>I heard sometime back (before this trial run in the South and West), that Express in the Northeastern US, tried just releasing ALL packages to residential stops (even if they indicated they needed a signature). I'm not too sure on the source for this (I have some doubt), so anyone in the Northeast can better comment on this. </p><p></p><p>The supposed goal of Express (when it comes to signatures at residential stops), is to gradually follow the trend that UPS is making (Express is sooooo original....). </p><p></p><p>If test in the southern and western regions goes well, the process will be adopted nationwide. </p><p></p><p>Then after that, what is supposed to happen, is that packages that require a signature will get ONE delivery attempt. If someone isn't there to sign, the package AUTOMATICALLY goes to Office. Supposedly there will be new delivery tags made up, telling the customer that "their package is at their local Office location" (giving the address on the tag). The customer will then need to drive to the Office location to pickup their package. Supposedly, Office will get a cut of the revenue for this service (similiar to how FASC's get some change for packages that are DROPPED OFF at their location). </p><p></p><p>What hasn't been worked out, is whether Couriers will drive to the local Office location at the end of their routes - dropping off what was previously "send agains", or having Couriers return to their station, then once all "send agains" are in (send again as a term will disappear), have shuttles run from the station with the undelivered packages to the Office location that was indicated to the customer. </p><p></p><p>The whole goal of this, is to trim hours for the Couriers. The typical Courier spends about 15-20 minutes each day, working send agains (going to resi stops to make either a 2nd or 3rd attempt on a piece). Those who have routes that are primarily residential, spend even more time working send agains each day. Express wants to eliminate this practice. However, having the Couriers dropping off their undelivered pieces at the nearest Office location would most likely add 10 or 15 minutes to their total on-road time (negating any potential savings). </p><p></p><p>The other part of the "savings pie", is "transferring" custodial control over to Office (who had lower operating costs and employee compensation), all in an effort to trim....... CSA hours. There has been a push to squeeze hours out of the station CSAs, getting them away from getting packages for resi customers with door tags in hand. The larger stations are looking to cut one or two part-time CSA positons due to this (this will be on top of cuts that occur when stations consolidate into larger stations). </p><p></p><p>The cost of delivering packages to residential stops are higher than business stops (thus why the surcharges), but Express still wants to cut those costs even more. </p><p></p><p>So in the next year or two, look for the term "send agains" to disappear from Express vocabulary. </p><p></p><p>On top of the imminent ending of Express Saver service, I think most Couriers can realize the steady "crunch" that they will be put under - especially the hours they work. With Express Saver gone and send agains to disappear sometime in the future, I think most Full-Time routes will see at least an hour shaved off their day, possibly as much as 1.5 hours a day. </p><p></p><p>I can only hope that the sheep out there can realize a distinct pattern emerging (have to be absolutely blind to not realize it by now), and do something to protect themselves. I honestly don't see the Express Couriers doing anything about it - they'll still be wondering what happened when they are working for minimums and pulling a split each day.</p></blockquote><p></p>
[QUOTE="Ricochet1a, post: 1002665, member: 22880"] I heard sometime back (before this trial run in the South and West), that Express in the Northeastern US, tried just releasing ALL packages to residential stops (even if they indicated they needed a signature). I'm not too sure on the source for this (I have some doubt), so anyone in the Northeast can better comment on this. The supposed goal of Express (when it comes to signatures at residential stops), is to gradually follow the trend that UPS is making (Express is sooooo original....). If test in the southern and western regions goes well, the process will be adopted nationwide. Then after that, what is supposed to happen, is that packages that require a signature will get ONE delivery attempt. If someone isn't there to sign, the package AUTOMATICALLY goes to Office. Supposedly there will be new delivery tags made up, telling the customer that "their package is at their local Office location" (giving the address on the tag). The customer will then need to drive to the Office location to pickup their package. Supposedly, Office will get a cut of the revenue for this service (similiar to how FASC's get some change for packages that are DROPPED OFF at their location). What hasn't been worked out, is whether Couriers will drive to the local Office location at the end of their routes - dropping off what was previously "send agains", or having Couriers return to their station, then once all "send agains" are in (send again as a term will disappear), have shuttles run from the station with the undelivered packages to the Office location that was indicated to the customer. The whole goal of this, is to trim hours for the Couriers. The typical Courier spends about 15-20 minutes each day, working send agains (going to resi stops to make either a 2nd or 3rd attempt on a piece). Those who have routes that are primarily residential, spend even more time working send agains each day. Express wants to eliminate this practice. However, having the Couriers dropping off their undelivered pieces at the nearest Office location would most likely add 10 or 15 minutes to their total on-road time (negating any potential savings). The other part of the "savings pie", is "transferring" custodial control over to Office (who had lower operating costs and employee compensation), all in an effort to trim....... CSA hours. There has been a push to squeeze hours out of the station CSAs, getting them away from getting packages for resi customers with door tags in hand. The larger stations are looking to cut one or two part-time CSA positons due to this (this will be on top of cuts that occur when stations consolidate into larger stations). The cost of delivering packages to residential stops are higher than business stops (thus why the surcharges), but Express still wants to cut those costs even more. So in the next year or two, look for the term "send agains" to disappear from Express vocabulary. On top of the imminent ending of Express Saver service, I think most Couriers can realize the steady "crunch" that they will be put under - especially the hours they work. With Express Saver gone and send agains to disappear sometime in the future, I think most Full-Time routes will see at least an hour shaved off their day, possibly as much as 1.5 hours a day. I can only hope that the sheep out there can realize a distinct pattern emerging (have to be absolutely blind to not realize it by now), and do something to protect themselves. I honestly don't see the Express Couriers doing anything about it - they'll still be wondering what happened when they are working for minimums and pulling a split each day. [/QUOTE]
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