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3rd resi attempt going bye bye...
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<blockquote data-quote="Ricochet1a" data-source="post: 1002947" data-attributes="member: 22880"><p>Two problems...</p><p></p><p>1. How is Ground going to be any more successful in getting a resi signature from somone who isn't home for Express, to be home for a Ground attempt?</p><p></p><p>2. How is the "Express customer" supposed to get their package being held by Ground? </p><p></p><p>Ground would just end up taking it to Office for pickup.... so why get Ground involved at all in Express packages which need signatures?</p><p></p><p>No need for shifting this traffic to Ground. Express will make its delivery attempt, if the resi customer isn't home to sign, leave a tag stating what Office location will have the package, then the customer can play fetch when they are able. Express no longer fiddles with the package at this point and the customer has a location that is relatively nearby to fetch their package that requires a signature. </p><p></p><p>When Express 2nd day is eventually shifted over to Ground for delivery, THEN Ground will get to play the game - and I presume that FedEx will utilize the same solution they are planning for Express - one attempt then fetch at Office. </p><p></p><p>In the coming years, you will see a deliberate mirroring of service practices between Express and Ground. They will remain separate opco's, but from the "customer experience", they will merely be alternatives available depending on just how fast they need their package to arrive. The actual operating practices will become closer and closer - with a HEAVY emphasis on both opcos taking packages they can't get off to resi customers - to the local Office for them to worry about. Part of the whole goal of FedEx, is to get the Ground contractors and the Express Couriers to use the EXACT SAME operating practices - so customers know what to expect from FEDEX....</p></blockquote><p></p>
[QUOTE="Ricochet1a, post: 1002947, member: 22880"] Two problems... 1. How is Ground going to be any more successful in getting a resi signature from somone who isn't home for Express, to be home for a Ground attempt? 2. How is the "Express customer" supposed to get their package being held by Ground? Ground would just end up taking it to Office for pickup.... so why get Ground involved at all in Express packages which need signatures? No need for shifting this traffic to Ground. Express will make its delivery attempt, if the resi customer isn't home to sign, leave a tag stating what Office location will have the package, then the customer can play fetch when they are able. Express no longer fiddles with the package at this point and the customer has a location that is relatively nearby to fetch their package that requires a signature. When Express 2nd day is eventually shifted over to Ground for delivery, THEN Ground will get to play the game - and I presume that FedEx will utilize the same solution they are planning for Express - one attempt then fetch at Office. In the coming years, you will see a deliberate mirroring of service practices between Express and Ground. They will remain separate opco's, but from the "customer experience", they will merely be alternatives available depending on just how fast they need their package to arrive. The actual operating practices will become closer and closer - with a HEAVY emphasis on both opcos taking packages they can't get off to resi customers - to the local Office for them to worry about. Part of the whole goal of FedEx, is to get the Ground contractors and the Express Couriers to use the EXACT SAME operating practices - so customers know what to expect from FEDEX.... [/QUOTE]
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