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a question to ft management
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<blockquote data-quote="soberups" data-source="post: 1054344" data-attributes="member: 14668"><p>I was on TAW a couple of years ago, and they were using me to shuttle misloads around since I could still drive and handle packages under 20 pounds.</p><p></p><p>I had a NDA letter for a business, and the plan was for me to meet another driver at the business so that he could deliver it to them before they closed.</p><p></p><p>The driver was delayed, and couldnt get there by 5:00 when they closed, so I messaged in to the center and told them I would go ahead and deliver it myself since I was already there, I had a DIAD, and the package was a NDA envelope that was below my 20 lb restriction.</p><p></p><p>My Center Manager told me NOT to deliver it, instead <u>I was instructed to bring the package back to the building so that the driver I was supposed to meet could scan it himself as "missed."</u></p><p><u></u></p><p><u></u></p><p><u></u>The reason? <strong>If I had scanned that package myself and made service on it.....I would have shown up on the operations report as an additional route, and would therefore cause the center to fail to meet its "stops-per-car" quota for the day. </strong>Never mind that I was <em>already there</em>...never mind that I was <em>already being paid </em>to shuttle that misload out to the customer....since I was technically on TAW I could drive around all day in a package car and as long as I didnt scan a package with my DIAD my time would be coded out in a manner that didnt make the center look bad on a report.</p><p></p><p>Unfortunately, this is operations management in a nutshell. To hell with the customer, to hell with service, to hell with common sense or logic. In todays UPS, if you are told by your superior to generate a number on a report you had by God better generate it...even if it means <em>intentionally missing service </em>on a Next Day Air package. </p><p></p><p>The OP of this thread asked a legitmate question about the pros and cons of going into full time operations management. All I did was to offer my perspective on what that choice might entail.</p></blockquote><p></p>
[QUOTE="soberups, post: 1054344, member: 14668"] I was on TAW a couple of years ago, and they were using me to shuttle misloads around since I could still drive and handle packages under 20 pounds. I had a NDA letter for a business, and the plan was for me to meet another driver at the business so that he could deliver it to them before they closed. The driver was delayed, and couldnt get there by 5:00 when they closed, so I messaged in to the center and told them I would go ahead and deliver it myself since I was already there, I had a DIAD, and the package was a NDA envelope that was below my 20 lb restriction. My Center Manager told me NOT to deliver it, instead [U]I was instructed to bring the package back to the building so that the driver I was supposed to meet could scan it himself as "missed." [/U]The reason? [B]If I had scanned that package myself and made service on it.....I would have shown up on the operations report as an additional route, and would therefore cause the center to fail to meet its "stops-per-car" quota for the day. [/B]Never mind that I was [I]already there[/I]...never mind that I was [I]already being paid [/I]to shuttle that misload out to the customer....since I was technically on TAW I could drive around all day in a package car and as long as I didnt scan a package with my DIAD my time would be coded out in a manner that didnt make the center look bad on a report. Unfortunately, this is operations management in a nutshell. To hell with the customer, to hell with service, to hell with common sense or logic. In todays UPS, if you are told by your superior to generate a number on a report you had by God better generate it...even if it means [I]intentionally missing service [/I]on a Next Day Air package. The OP of this thread asked a legitmate question about the pros and cons of going into full time operations management. All I did was to offer my perspective on what that choice might entail. [/QUOTE]
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