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Brown Cafe UPS Forum
UPS Partners
a question to ft management
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<blockquote data-quote="RolloTony Brown Town" data-source="post: 1054972" data-attributes="member: 42001"><p>I can't predict whether or not i will get to the level of center/sort manager or whether or not i will come across an opportunity which pushes me into leavinng ups. I can say that my experience driving has taught me a lot about customer service. There are shmucks on both sides of the fence (center manager's cutting routes and over dispatching and drivers not trying their hardest for fear of being asked to do more are a couple of simple examples.) I will also say that no arbitrary number or pressure from a division manager would convince me to not deliver a NDA, period. The customer paid for that service and if its me then they will receive their package.</p><p></p><p></p><p>I can't concern myself with corporate directives and agenda. They don't know what it takes, nor do they care to know. I can't help but care about my coworkers, employees, and now the customers. Its never going to be perfect, but caring goes a long way with everyone.</p></blockquote><p></p>
[QUOTE="RolloTony Brown Town, post: 1054972, member: 42001"] I can't predict whether or not i will get to the level of center/sort manager or whether or not i will come across an opportunity which pushes me into leavinng ups. I can say that my experience driving has taught me a lot about customer service. There are shmucks on both sides of the fence (center manager's cutting routes and over dispatching and drivers not trying their hardest for fear of being asked to do more are a couple of simple examples.) I will also say that no arbitrary number or pressure from a division manager would convince me to not deliver a NDA, period. The customer paid for that service and if its me then they will receive their package. I can't concern myself with corporate directives and agenda. They don't know what it takes, nor do they care to know. I can't help but care about my coworkers, employees, and now the customers. Its never going to be perfect, but caring goes a long way with everyone. [/QUOTE]
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