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A small nugget of what is sure to be many changes in the coming weeks
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<blockquote data-quote="Ricochet1a" data-source="post: 978889" data-attributes="member: 22880"><p>That is the question I kept constantly asking when I was a Courier. Supposedly the answer is that FedEx doesn't want customers that use Express to mistakenly place shipments into Ground drop boxes (resulting in late packages),</p><p></p><p>Customer: Well I placed my shipment into a "FedEx" drop box...</p><p></p><p>FedEx Cust Svs: You didn't place it into an Express drop box - thus the delay. It is your fault.</p><p></p><p>Customer: What do you mean it is my fault, I placed my shipment into a FedEx drop box - can't you idiots figure it out!!!</p><p></p><p>FedEx knows that there would be issues such as this - thus the current charade of Express Couriers taking any Ground pieces that are placed into Express drop boxes back to their stations for processing. </p><p></p><p>My guess (it is a guess) is that FedEx will go to "unified" drop boxes. Have Express Couriers hit the drop boxes first and pick out all Express shipments, then later in the day arrange for the Ground operation to sweep the drop boxes for Ground pieces. </p><p></p><p>The only issue I see is a potential charge of "too much integration" by the feds (too much integration to maintain separate opcos). The solution would probably be to have "separate but linked" drop boxes, where Express Couriers could open both to check for Express shipments but Ground contractors would only be able to open the "Ground" drop box. </p><p></p><p>The current situation is an absolute joke, forced on the Couriers by FedEx's absolute desire to keep Express under RLA (handling only "express shipments" while not losing business due to customers not knowing better). Or customers knowing better but not wanting to go to the effort to arrange for a Ground pickup.</p></blockquote><p></p>
[QUOTE="Ricochet1a, post: 978889, member: 22880"] That is the question I kept constantly asking when I was a Courier. Supposedly the answer is that FedEx doesn't want customers that use Express to mistakenly place shipments into Ground drop boxes (resulting in late packages), Customer: Well I placed my shipment into a "FedEx" drop box... FedEx Cust Svs: You didn't place it into an Express drop box - thus the delay. It is your fault. Customer: What do you mean it is my fault, I placed my shipment into a FedEx drop box - can't you idiots figure it out!!! FedEx knows that there would be issues such as this - thus the current charade of Express Couriers taking any Ground pieces that are placed into Express drop boxes back to their stations for processing. My guess (it is a guess) is that FedEx will go to "unified" drop boxes. Have Express Couriers hit the drop boxes first and pick out all Express shipments, then later in the day arrange for the Ground operation to sweep the drop boxes for Ground pieces. The only issue I see is a potential charge of "too much integration" by the feds (too much integration to maintain separate opcos). The solution would probably be to have "separate but linked" drop boxes, where Express Couriers could open both to check for Express shipments but Ground contractors would only be able to open the "Ground" drop box. The current situation is an absolute joke, forced on the Couriers by FedEx's absolute desire to keep Express under RLA (handling only "express shipments" while not losing business due to customers not knowing better). Or customers knowing better but not wanting to go to the effort to arrange for a Ground pickup. [/QUOTE]
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