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A typical UPS issue as seen from the shipper
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<blockquote data-quote="Todd TCE" data-source="post: 586151" data-attributes="member: 24603"><p>Update:</p><p></p><p>I called the 800 number and was on hold for about 10min ($) and finally spoke with a customer service rep about the credit. She explained that the credit can be applied to my next billing if I just mail in the request ($$). </p><p></p><p>I requested the funds be paid back to my business via a check and not be credited back to the account by way of me mailing the paper ($$$).</p><p></p><p>A long silence...I explained to her that I had no desire to pay 35% of my own money to get my money back ($$$$) She thought about it and understood. I further suggested she might want to speak up in UPS input and explain that the consumer is not happy about paying to get what is owed and that it would appear far easier (and less costly) for the accounting software to do this on its own. </p><p></p><p>So now....their phone time, their customer service rep time, their processing time, their paper, their mailing (I'll be floored if it comes NDA lol) and then their handling of the check once I deposit it ($$$$$)</p><p></p><p>It's all so stupid. My 1.26 has now cost them about $15-20 total I bet.</p><p></p><p></p><p>**BTW, the woman was very nice and courteous. Even spoke English!</p></blockquote><p></p>
[QUOTE="Todd TCE, post: 586151, member: 24603"] Update: I called the 800 number and was on hold for about 10min ($) and finally spoke with a customer service rep about the credit. She explained that the credit can be applied to my next billing if I just mail in the request ($$). I requested the funds be paid back to my business via a check and not be credited back to the account by way of me mailing the paper ($$$). A long silence...I explained to her that I had no desire to pay 35% of my own money to get my money back ($$$$) She thought about it and understood. I further suggested she might want to speak up in UPS input and explain that the consumer is not happy about paying to get what is owed and that it would appear far easier (and less costly) for the accounting software to do this on its own. So now....their phone time, their customer service rep time, their processing time, their paper, their mailing (I'll be floored if it comes NDA lol) and then their handling of the check once I deposit it ($$$$$) It's all so stupid. My 1.26 has now cost them about $15-20 total I bet. **BTW, the woman was very nice and courteous. Even spoke English! [/QUOTE]
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A typical UPS issue as seen from the shipper
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