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A typical UPS issue as seen from the shipper
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<blockquote data-quote="upandcomer" data-source="post: 586249" data-attributes="member: 13387"><p>Couple things Todd,</p><p></p><p>The system is set up so that you can either call in and role the credit to any open invoice or request the credit be paid back to you. Now $1.26 is a silly amount I agree, but where does UPS set the line $5, $10? The problem is somebody will always complain, so we give you the choice. When you have a large credit, (more than your bill), you may want to pay all your open invoices and take the difference as a check, or an ETF back into your account. Not all of our accounts are set up with a checking account or credit card. We have net 7, and lots of other options for shippers as well. This means shippers can have lots of open invoices with us at one time, this makes the situation a lot more complex. If you would have never done anything eventually the credit would have automatically been rolled into one of your next invoices, this is because at some point we close out all invoices so they do not have open balances. It is against the law for us to "keep" the money. We actually have large bank accounts where people have over paid, or but we have no way in getting in touch with them. We are allowed to earn interest on the accounts, but can not claim the money as profit. We are not talking about $10,000 we are talking 10's of millions of dollars that we can legally do nothing with.</p><p></p><p>Now as far as the Address Corrections go, I assume you are not using Worldship? You are probably using some kind of Vendor System? If you would use our free Worldship shipping software, it automatically checks your delivery addresses, and suggests fixes so you never receive an Address Correction. Of course the downside is you can't rate shop which is probably why you are using the 3rd party software to begin with.</p></blockquote><p></p>
[QUOTE="upandcomer, post: 586249, member: 13387"] Couple things Todd, The system is set up so that you can either call in and role the credit to any open invoice or request the credit be paid back to you. Now $1.26 is a silly amount I agree, but where does UPS set the line $5, $10? The problem is somebody will always complain, so we give you the choice. When you have a large credit, (more than your bill), you may want to pay all your open invoices and take the difference as a check, or an ETF back into your account. Not all of our accounts are set up with a checking account or credit card. We have net 7, and lots of other options for shippers as well. This means shippers can have lots of open invoices with us at one time, this makes the situation a lot more complex. If you would have never done anything eventually the credit would have automatically been rolled into one of your next invoices, this is because at some point we close out all invoices so they do not have open balances. It is against the law for us to "keep" the money. We actually have large bank accounts where people have over paid, or but we have no way in getting in touch with them. We are allowed to earn interest on the accounts, but can not claim the money as profit. We are not talking about $10,000 we are talking 10's of millions of dollars that we can legally do nothing with. Now as far as the Address Corrections go, I assume you are not using Worldship? You are probably using some kind of Vendor System? If you would use our free Worldship shipping software, it automatically checks your delivery addresses, and suggests fixes so you never receive an Address Correction. Of course the downside is you can't rate shop which is probably why you are using the 3rd party software to begin with. [/QUOTE]
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A typical UPS issue as seen from the shipper
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