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<blockquote data-quote="dannyboy" data-source="post: 56046"><p>I shipped a package via internet. Entered the weight, res delivery etc on a NDA package. Made sure it weighed only 6 pounds, and the box was 5X6X6 in size. The charges after the delivery area surcharge was 30.94. </p><p> </p><p>The first surcharge was the delivery area surcharge which was already added to the bill to begin with. That added an additional .75 allong with a fuel surcharge of .24. </p><p> </p><p>Then the second was a change from comercial to residential. That added a 1.75 charge to the bill. Interestingly it was checked off on the internet as a residential delivery to begin with. </p><p> </p><p>The third adjustment was a weight correction to 15 pounds. This was really astonishing to me that the package put on that much wieght in that short a time. I weighed it on a digital scale, and when I dropped it off at the UPS store I asked them to weigh it also. Just a tad under 6 pounds there also. With an additional 1.18 fuel surcharge that added and additional 13.68 to the bill. </p><p> </p><p>So now, after using UPS's own website to ship a package and entering all the information correctly and paying 30.94 at the time of shipment, I get three additional corrections raising the total to 47.36. That is a 50% higher cost than what the charged cost was to begin with. </p><p> </p><p>I have called the 800 number several times trying to get this mess figured out and with all the phoney explinations it ends up being more convoluted then it was. </p><p> </p><p>As a side note, the next day air letter I sent to california that UPS lost back in april and just now found the check? I got two corrections on it. Funny, they can make sure to charge more for your shipment and make sure you get the bill, but yet lose the package. And when the insurance paid, all they would pay is the cost of the stop pay. No reimbursement on the shipping or replacement costs of the check. </p><p> </p><p>Seems like I remember Ups stating that their cost to cut a new check for payroll was $60, but yet they do not want to pay to have a company cut a new check. </p><p> </p><p>Now, I am ...er... was a UPS driver. If customers get this kind of run around and billing upcharges, is it any wonder why other companies are gaining ground on us? </p><p> </p><p>d</p></blockquote><p></p>
[QUOTE="dannyboy, post: 56046"] I shipped a package via internet. Entered the weight, res delivery etc on a NDA package. Made sure it weighed only 6 pounds, and the box was 5X6X6 in size. The charges after the delivery area surcharge was 30.94. The first surcharge was the delivery area surcharge which was already added to the bill to begin with. That added an additional .75 allong with a fuel surcharge of .24. Then the second was a change from comercial to residential. That added a 1.75 charge to the bill. Interestingly it was checked off on the internet as a residential delivery to begin with. The third adjustment was a weight correction to 15 pounds. This was really astonishing to me that the package put on that much wieght in that short a time. I weighed it on a digital scale, and when I dropped it off at the UPS store I asked them to weigh it also. Just a tad under 6 pounds there also. With an additional 1.18 fuel surcharge that added and additional 13.68 to the bill. So now, after using UPS's own website to ship a package and entering all the information correctly and paying 30.94 at the time of shipment, I get three additional corrections raising the total to 47.36. That is a 50% higher cost than what the charged cost was to begin with. I have called the 800 number several times trying to get this mess figured out and with all the phoney explinations it ends up being more convoluted then it was. As a side note, the next day air letter I sent to california that UPS lost back in april and just now found the check? I got two corrections on it. Funny, they can make sure to charge more for your shipment and make sure you get the bill, but yet lose the package. And when the insurance paid, all they would pay is the cost of the stop pay. No reimbursement on the shipping or replacement costs of the check. Seems like I remember Ups stating that their cost to cut a new check for payroll was $60, but yet they do not want to pay to have a company cut a new check. Now, I am ...er... was a UPS driver. If customers get this kind of run around and billing upcharges, is it any wonder why other companies are gaining ground on us? d [/QUOTE]
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