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Aetna short term disability
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<blockquote data-quote="BrownBrokeDown" data-source="post: 1219415" data-attributes="member: 46824"><p>Just wondering how many people have experienced the same type of issues I have had. Rude and inconsistent information too say the least. It's been a comedy, lol.</p><p></p><p>Before procedure:</p><p>Told will get a call the day of procedure to verify I did have procedure</p><p>Day of procedure:</p><p>no call </p><p>Day after procedure:</p><p>no call</p><p>2 days after procedure:</p><p>I call them. I am told they have everything they need.</p><p>4 days after procedure:</p><p>I get a call stating they need paperwork from the doctor when I do my followup. Then told they would be reviewing and approving/disapproving claim 2 days before followup (7 days after procedure). I ask repeatedly how can you approve/disapprove without all the paperwork. Response "That is the way it works." I call my claim manager. She says, "no, we have everything we need, but yes we are approving the claim on that day and will give you a call."</p><p>7 days after procedure:</p><p>no call</p><p>8 days after procedure:</p><p>no call</p><p>9 days after procedure:</p><p>I call them. "no, it's too early to approve your claim. It will be processed 11 days after procedure."</p><p>11 days after procedure:</p><p>I get a message on my phone stating that claim was approved to date "a". Problem is doctor said a week after that. I call them and the claim manager is on vacation. I leave messages.</p><p>23 days after procedure:</p><p>It is today. Still no call from my claim manager. I cannot get in touch with her. Luckily, I still have a month to get that last week taken care, because it will probably take that long, lol.</p></blockquote><p></p>
[QUOTE="BrownBrokeDown, post: 1219415, member: 46824"] Just wondering how many people have experienced the same type of issues I have had. Rude and inconsistent information too say the least. It's been a comedy, lol. Before procedure: Told will get a call the day of procedure to verify I did have procedure Day of procedure: no call Day after procedure: no call 2 days after procedure: I call them. I am told they have everything they need. 4 days after procedure: I get a call stating they need paperwork from the doctor when I do my followup. Then told they would be reviewing and approving/disapproving claim 2 days before followup (7 days after procedure). I ask repeatedly how can you approve/disapprove without all the paperwork. Response "That is the way it works." I call my claim manager. She says, "no, we have everything we need, but yes we are approving the claim on that day and will give you a call." 7 days after procedure: no call 8 days after procedure: no call 9 days after procedure: I call them. "no, it's too early to approve your claim. It will be processed 11 days after procedure." 11 days after procedure: I get a message on my phone stating that claim was approved to date "a". Problem is doctor said a week after that. I call them and the claim manager is on vacation. I leave messages. 23 days after procedure: It is today. Still no call from my claim manager. I cannot get in touch with her. Luckily, I still have a month to get that last week taken care, because it will probably take that long, lol. [/QUOTE]
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