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An interesting article in the papers
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<blockquote data-quote="Anonymous Coward" data-source="post: 75198"><p>special delivery and spidey,</p><p>Thank you for offering to help find my package. I think customer service can help me on this one. Dont they get payed the big bucks to handle complaints, your off the clock so enjoy your time off. Thanks again for your concerns. Im going to go back to our main topic, think I last was speaking with Wily. </p><p>Wily, </p><p>there is no doubt that service is a huge factor in a customers choice in shipping. That is how the Fedex Express division has become the largest express carrier in the world. Express has always had the highest rates in shipping but continues to grow every year because of its reputation and service. They are under more scrutiny because everything that runs through there system is either of high value or time sensative. Its very important for them to get it right the first time because people are paying premium rates for express service. Tieguy was under the assumption that domestic was down in the express division. Think he stands corrected. If he looks even deeper into the earnings report he will see that over the last year they have been slowely disolving the 2nd and 3rd day for more profitable overnight and Intl packages. I think we can both agree that people ship ground because of its low rates and and ability to track there shipments. Try to think of one of UPS's Larger shipping accounts. If they can get ground shipping at a much better rate, (were talking millions) what is going to keep them from switching. The customer saves money on operating cost and improves there bottom line. Isnt that what companies are in business for? Turning a profit? To make the deal even sweeter for Fedex ground is that they turn a higher profit than UPS, even with the huge discount, and IC are happy because that leads to more volume which = more $$$ for them. Just my opinion, would like to hear yours. thanks</p></blockquote><p></p>
[QUOTE="Anonymous Coward, post: 75198"] special delivery and spidey, Thank you for offering to help find my package. I think customer service can help me on this one. Dont they get payed the big bucks to handle complaints, your off the clock so enjoy your time off. Thanks again for your concerns. Im going to go back to our main topic, think I last was speaking with Wily. Wily, there is no doubt that service is a huge factor in a customers choice in shipping. That is how the Fedex Express division has become the largest express carrier in the world. Express has always had the highest rates in shipping but continues to grow every year because of its reputation and service. They are under more scrutiny because everything that runs through there system is either of high value or time sensative. Its very important for them to get it right the first time because people are paying premium rates for express service. Tieguy was under the assumption that domestic was down in the express division. Think he stands corrected. If he looks even deeper into the earnings report he will see that over the last year they have been slowely disolving the 2nd and 3rd day for more profitable overnight and Intl packages. I think we can both agree that people ship ground because of its low rates and and ability to track there shipments. Try to think of one of UPS's Larger shipping accounts. If they can get ground shipping at a much better rate, (were talking millions) what is going to keep them from switching. The customer saves money on operating cost and improves there bottom line. Isnt that what companies are in business for? Turning a profit? To make the deal even sweeter for Fedex ground is that they turn a higher profit than UPS, even with the huge discount, and IC are happy because that leads to more volume which = more $$$ for them. Just my opinion, would like to hear yours. thanks [/QUOTE]
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An interesting article in the papers
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