And BOOM goes the dynamite( oh PR peopleeee)

Discussion in 'FedEx Discussions' started by DontThrowPackages, Dec 25, 2013.

  1. DontThrowPackages

    DontThrowPackages Well-Known Member

  2. MrFedEx

    MrFedEx Engorged Member

    Here's the key sentence. "Amazon is reviewing the performance of it's carriers". So are a lot of other big shippers.
  3. STFXG

    STFXG Well-Known Member

    Nice that it's a Ground truck. The one group that didn't fail.

    MAKAVELI Well-Known Member

    When was your guarantee cutoff?
  5. serco

    serco Member

    Im a contractor. We ran 7 trucks up till the 23rd and ran 3 trucks on the 24, volume was less than half, every truck in the terminal was done and parked by 2pm. Greatful my overnight freight days are behind me.

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  6. vantexan

    vantexan Well-Known Member

    Before there was FedEx Ground pkgs were sent by UPS up to the point where people realized they had to use FedEx Express to make sure their pkgs made it. Pretty much every year UPS drivers ran up until the last week and then cruised while Express went crazy. It's no different with Ground now, so let's get off our high horse about how well Ground is being run. Better count your blessings that you don't have to deal with the mess Express does, and once again it shows that Ground and Express are two different animals. And Serco sorry, wasn't referring to you.
  7. TheJackal

    TheJackal Active Member

    And who else will they ship with? FedEx and UPS both fell flat. Happens every year.
    As far as the customer is concerned, it was FedEx. Whether it was Ground or Express doesn't matter.

    MAKAVELI Well-Known Member

    Having a cutoff of 12/16 vs 12/23 for us is what made your peak smooth. Don't fool yourself.
  9. STFXG

    STFXG Well-Known Member

    FedEx is projected to handle 275 million shipments, and "operated with very high service levels -- over 99% at FedEx Ground, for example -- during our busiest time of the year," Fiedler's statement said.

    Had to laugh at the PR spin here. Point out the good numbers at ground, don't mention the service numbers at express. In times like these it pays to have separate opco's.
  10. hypo hanna

    hypo hanna Well-Known Member

    I'm sure they were hard at work crafting that statement dec 10th. Better to have a good excuse then A solution to the bad service.
  11. bbsam

    bbsam Moderator Staff Member

    True, but UPS would love to be able to spin that distinction right about now.