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Anger management
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<blockquote data-quote="browniehound" data-source="post: 212706" data-attributes="member: 4653"><p>I love when customers get irate, because very rarely is their problem with we.</p><p> </p><p>For example, I have a pick-up account that I don't do the delivery for. They are a preffered customer and have an agreement with the regular driver to get their stuff between 1030 and 1100. Problem is, when the regular driver is out, the cover driver follows EDD and gets there at 200pm. </p><p> </p><p>And who do you think hears the complaints? Me when I show up at 430 for the pick-up, and then calls are made to the center. This has occured about 6 or 7 times now. All the center has to do is put this address as the first ground stop in the driver's EDD but have yet to do so.</p><p> </p><p>Talk about being incompetent. You would think by the 3rd complaint the center team would do what they get paid to do and resolve this problem.</p><p> </p><p>I told my sup about it so its out of hands right now and I really don't care when they recieve their packages.</p></blockquote><p></p>
[QUOTE="browniehound, post: 212706, member: 4653"] I love when customers get irate, because very rarely is their problem with we. For example, I have a pick-up account that I don't do the delivery for. They are a preffered customer and have an agreement with the regular driver to get their stuff between 1030 and 1100. Problem is, when the regular driver is out, the cover driver follows EDD and gets there at 200pm. And who do you think hears the complaints? Me when I show up at 430 for the pick-up, and then calls are made to the center. This has occured about 6 or 7 times now. All the center has to do is put this address as the first ground stop in the driver's EDD but have yet to do so. Talk about being incompetent. You would think by the 3rd complaint the center team would do what they get paid to do and resolve this problem. I told my sup about it so its out of hands right now and I really don't care when they recieve their packages. [/QUOTE]
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