Home
Forums
New posts
Search forums
What's new
New posts
Latest activity
Members
Current visitors
Log in
Register
What's new
Search
Search
Search titles only
By:
New posts
Search forums
Menu
Log in
Register
Install the app
Install
Home
Forums
Brown Cafe UPS Forum
UPS Union Issues
Another customer you want to strangle story
JavaScript is disabled. For a better experience, please enable JavaScript in your browser before proceeding.
You are using an out of date browser. It may not display this or other websites correctly.
You should upgrade or use an
alternative browser
.
Reply to thread
Message
<blockquote data-quote="zubenelgenubi" data-source="post: 4198642" data-attributes="member: 63706"><p>If any package appears damaged and she doesn't want to refuse it, mark in the comments "possdmg". Let her know you have done that and it will be visible in tracking. Then let her know to contact <em>the</em> <em>shipper</em> if it is damaged and <em>they</em> can start the claims process. Once you establish this with her, just tell her when you have marked a package as possibly damaged and go about your day. This works for me every time.</p><p></p><p>It let's the customer know we are acknowledging there may be a problem, and that can help them get a refund from the shipper if there is a problem. Whether UPS pays the shipper's claim is a totally different matter, and need not concern the receiver.</p><p></p><p>One time I delivered a package that was obviously leaking broken glass. The guy had his buddy ship it to him through a ups store. It was 75 lbs of heavy steel grow lights along with their tempered glass lenses. Absolutely zero packing material. Glass was not removed and wrapped or shipped separately. I took the time to explain to him why he would be wasting his time filing a claim with UPS. Really makes you wonder sometimes...</p></blockquote><p></p>
[QUOTE="zubenelgenubi, post: 4198642, member: 63706"] If any package appears damaged and she doesn't want to refuse it, mark in the comments "possdmg". Let her know you have done that and it will be visible in tracking. Then let her know to contact [I]the[/I] [I]shipper[/I] if it is damaged and [I]they[/I] can start the claims process. Once you establish this with her, just tell her when you have marked a package as possibly damaged and go about your day. This works for me every time. It let's the customer know we are acknowledging there may be a problem, and that can help them get a refund from the shipper if there is a problem. Whether UPS pays the shipper's claim is a totally different matter, and need not concern the receiver. One time I delivered a package that was obviously leaking broken glass. The guy had his buddy ship it to him through a ups store. It was 75 lbs of heavy steel grow lights along with their tempered glass lenses. Absolutely zero packing material. Glass was not removed and wrapped or shipped separately. I took the time to explain to him why he would be wasting his time filing a claim with UPS. Really makes you wonder sometimes... [/QUOTE]
Insert quotes…
Verification
Post reply
Home
Forums
Brown Cafe UPS Forum
UPS Union Issues
Another customer you want to strangle story
Top