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Any truth to the rumor......
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<blockquote data-quote="jim_flint" data-source="post: 1260516" data-attributes="member: 50008"><p>In this case, it might actually affect their opinion of UPS. Which sounds better to a customer? "We weren't prepared for you people to order so much stuff, so we dropped the ball." or "We picked up the ball after FedEx said they wouldn't and did the best we could for you in a bad situation." Someone hearing the first is going to seriously consider switching to FedEx, and someone hearing the second is going to seriously consider flipping off the FedEx guy the next time they see them.</p></blockquote><p></p>
[QUOTE="jim_flint, post: 1260516, member: 50008"] In this case, it might actually affect their opinion of UPS. Which sounds better to a customer? "We weren't prepared for you people to order so much stuff, so we dropped the ball." or "We picked up the ball after FedEx said they wouldn't and did the best we could for you in a bad situation." Someone hearing the first is going to seriously consider switching to FedEx, and someone hearing the second is going to seriously consider flipping off the FedEx guy the next time they see them. [/QUOTE]
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Any truth to the rumor......
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