UnconTROLLed
perfection
Of course, while little Joey's X-mas toy sits in a trailer until the New Year.That's a different criteria of a qualitative nature and as long as you are better than your competitors, it is of questionable value.
I believe UPS's large shippers are willing to accept reduced service during peak times as long as the prices are kept lower.
Many, if not all large shippers, contracts with UPS forego any service failure guarantee refunds.
Corporate greed. Could be construed as fabulous planning and logistics but not from an employee POV, which this thread was intended.