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apathy in meeting
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<blockquote data-quote="Ricochet1a" data-source="post: 1109856" data-attributes="member: 22880"><p>That is what I was trying to stress, 'customer contacts'. </p><p></p><p>So let's go ahead and throw in FedEx Office into the mix, since there very well may be more Express Couriers running around out there than combined Ground and Home Delivery drivers. The exact proportion isn't what is relevant here. </p><p></p><p>The 'face' of FedEx has changed RADICALLY over the past decade from being almost exclusively Express wage employees, to being a mix of different opcos' employees. With Office in the mix, I'd wager that the typical customer encounter with a "FedEx employee" (including Ground in that, since the public views them as "employees") is an encounter with someone making less than $13/hr, and with either no or a rather poor benefits package.</p><p> </p><p>These 'people' aren't exactly doing handstands for Fred - pushing FedEx like it is the greatest thing in the world (OK, the Office employees do have sales 'quotas'). </p><p></p><p>FedEx Corporate is well aware of who their typical 'employee' is, and are just fine with it. </p><p></p><p>The fact that the typical FedEx wage employee makes LESS than current average wage doesn't bother FedEx executive management one bit - it just means more for them and the shareholders...</p></blockquote><p></p>
[QUOTE="Ricochet1a, post: 1109856, member: 22880"] That is what I was trying to stress, 'customer contacts'. So let's go ahead and throw in FedEx Office into the mix, since there very well may be more Express Couriers running around out there than combined Ground and Home Delivery drivers. The exact proportion isn't what is relevant here. The 'face' of FedEx has changed RADICALLY over the past decade from being almost exclusively Express wage employees, to being a mix of different opcos' employees. With Office in the mix, I'd wager that the typical customer encounter with a "FedEx employee" (including Ground in that, since the public views them as "employees") is an encounter with someone making less than $13/hr, and with either no or a rather poor benefits package. These 'people' aren't exactly doing handstands for Fred - pushing FedEx like it is the greatest thing in the world (OK, the Office employees do have sales 'quotas'). FedEx Corporate is well aware of who their typical 'employee' is, and are just fine with it. The fact that the typical FedEx wage employee makes LESS than current average wage doesn't bother FedEx executive management one bit - it just means more for them and the shareholders... [/QUOTE]
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