I work for Express, yesterday I had an oncall pickup called in at a local ma and pop pharmacy. I walk in, scan the package (which was a billable stamp small fedex box) say thanks and have good day. One of their employees rushes over to me and yells "Wait, you have to sign this!" I politely reply, no sir I can't sign, that's what our tracking system is for. Immediately he becomes and we had a less than cordial exchange but I sign the sheet of paper after all considering I had already pup scanned the package and closed out the stop. Is there any concrete Express policy saying we are to sign or NOT to sign for packages for pickup?