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<blockquote data-quote="dmac1" data-source="post: 4302942" data-attributes="member: 60252"><p>HD was created for the e-commerce boom they saw coming, but they quickly found they weren't ready for it. Originally set up as a separate part of ground, it was intended for residential delivery with the smaller, more nimble, and easier to park vehicles. I thought it was a great idea, but Fedex didn't want to spend the dough needed to make it work right, and within the first few months abandoned the idea of keeping residential and business deliveries separate. Now they are stuck with a lot more vehicles doing pickups from businesses, meaning that maybe instead of 25 vehicles returning from delivering with pickups to be handled, there may be 30, or 40, or more. And because most trucks need to now be larger because they MIGHT need to deliver larger items, the actual size of the terminal needs to be bigger to handle bigger average vehicles, or stagger terminal time. Each of the issues may seem like small issues, but there is a phrase- death by 1000 cuts- that someone saw 20 yrs ago as a reason to start HD. If all small residential packages from ground had been transferred to HD, and all business deliveries transferred to ground, both would have benefited. I would say that residential service suffers more from having integrated business and home deliveries, but those bigger ground vehicles driving out into residential areas cost more to operate when a smaller vehicle could have done it. Now both need larger, more expensive, less efficient vehicles to deliver tiny packages. Seeing a big ground van stop in front of my house to drop off a small box of screws from Amazon makes me laugh at just how ridiculous it is that I can get a huge truck to deliver something so tiny and still pay less than buying it locally and driving a few miles in my subcompact car.</p></blockquote><p></p>
[QUOTE="dmac1, post: 4302942, member: 60252"] HD was created for the e-commerce boom they saw coming, but they quickly found they weren't ready for it. Originally set up as a separate part of ground, it was intended for residential delivery with the smaller, more nimble, and easier to park vehicles. I thought it was a great idea, but Fedex didn't want to spend the dough needed to make it work right, and within the first few months abandoned the idea of keeping residential and business deliveries separate. Now they are stuck with a lot more vehicles doing pickups from businesses, meaning that maybe instead of 25 vehicles returning from delivering with pickups to be handled, there may be 30, or 40, or more. And because most trucks need to now be larger because they MIGHT need to deliver larger items, the actual size of the terminal needs to be bigger to handle bigger average vehicles, or stagger terminal time. Each of the issues may seem like small issues, but there is a phrase- death by 1000 cuts- that someone saw 20 yrs ago as a reason to start HD. If all small residential packages from ground had been transferred to HD, and all business deliveries transferred to ground, both would have benefited. I would say that residential service suffers more from having integrated business and home deliveries, but those bigger ground vehicles driving out into residential areas cost more to operate when a smaller vehicle could have done it. Now both need larger, more expensive, less efficient vehicles to deliver tiny packages. Seeing a big ground van stop in front of my house to drop off a small box of screws from Amazon makes me laugh at just how ridiculous it is that I can get a huge truck to deliver something so tiny and still pay less than buying it locally and driving a few miles in my subcompact car. [/QUOTE]
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