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The Competition
FedEx Discussions
Big announcement coming in Jan
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<blockquote data-quote="Cactus" data-source="post: 4294299" data-attributes="member: 29011"><p>I think XS got out of hand by letting shippers use DSR/ISR/ASR/COD along with it. Packages with those requirements are too often brought back, sometimes repeatedly and then there's whiny customers wanting a 4th or 5th attempt. </p><p></p><p>The profit on XS is lost starting with a 2nd attempt is what we were told by a district manager. XS should have been a bare bones type of service all along. Can't believe they've waited this long to wake up and smell the coffee.</p></blockquote><p></p>
[QUOTE="Cactus, post: 4294299, member: 29011"] I think XS got out of hand by letting shippers use DSR/ISR/ASR/COD along with it. Packages with those requirements are too often brought back, sometimes repeatedly and then there's whiny customers wanting a 4th or 5th attempt. The profit on XS is lost starting with a 2nd attempt is what we were told by a district manager. XS should have been a bare bones type of service all along. Can't believe they've waited this long to wake up and smell the coffee. [/QUOTE]
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