Once again, MEM is issuing stupid blanket dictates that make things worse, not better. Just when you think the job cannot possibly get worse...it does. I was talking with a Dispatch friend, and he was saying that the stations are all in chaos because it's literally impossible to keep up with the demands. As the Call Centers shut down, and CSA hours get reduced, MEM has decided to toss it over to Dispatch. This is why you can't get an answer or get put on long-term hold when you call-in or send a PowerPad message. They are busy doing their job and what the CSAs used to do and covering for the incredible number of screw-ups generated by the new third party outsourced Call Center people, who have no idea what's going on. Apple, reattempt policy, who and who can't deliver what when...it just goes on and on, even if it makes no sense and actually costs more to do the new, "improved" way. This is actually good for us, because it contributes to the downward spiral of Express operations. There is no way the stations can keep-up with the MEM demands, yet they keep issuing them. The end result is lower morale, less willingness to do the job, and an increased interest in a union. Over time, the system will continue to implode. This is truly a disaster unfolding in slow-motion. Whenever there is an operational glitch, shortcoming, and/or failure, MEM starts issuing blanket policies that probably make sense to a cubicle-bound Memphoid or a top exec, but make no sense in the real world of frontline operations. They have always done this, but as Express implodes, their "solution" is to issue more of them, and in rapid succession. It's as if they live in a virtual world, and we live in the real one....they seem that disconnected. We are truly led by the clueless. Our overpaid upper management team is actually doing us a favor as they destroy this opco with their own stupidity. Keep signing those cards, doing the bare minimum, and let them screw this place up as only they know how. Just do it their way, even if you know it's stupid and costs you time. You cannot be busted for following orders, so "help" them make the dumb moves that will be their own undoing.