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<blockquote data-quote="wkmac" data-source="post: 72003" data-attributes="member: 2189"><p><strong>I've Been Critical of Eskew</strong></p><p></p><p>afups,</p><p>I've been critical of Eskew but it's more out of frustration than anything else. I work 15 minutes from Mike's office and have met the man a couple of times and my observations are he seems a fairly likeable guy. First time I met him I was probably 40 feet away and he broke away from being surrounded by a bunch of suits and walked straight over to me and introduced himself. I was actually taken back by it as I was not expecting that but the cynic in me also knows he likely does this often in similar situations so it wasn't my magnetic personality. DAMN! LOL! I was still impressed anyway.</p><p></p><p>When Mike became CEO I'll admit I was excited because I knew he was very intune with advancing technology and I'm a huge believer in automating processes which will have obvious pains, trials and tribulations as PAS has proven to be. No, automation doesn't always mean less jobs either as Worldport is proof of that. PAS can and will work but IMO management just did a poor job in deployment but in their defense this was a new creature and some other factors come into play. </p><p></p><p>This is where I get critical not out of hatred or even disdain but out of frustration. We built this company upon living a single word and that word is "SERVICE". It's literally a part of our name or it was until we just became UPS. Where did you work? United Parcel SERVICE. Where do you work now? UPS. To run from the parcel tag they also had to run from the word service. Big mistake IMO. To further add injury I'll give you another example. We are now chasing numbers and not servicing the customer. My proof? First off just look around but without giving names and positions the question, are you chasing a number or servicing the customer?, was posed to a management person by a higher management person and to this lower person's (position wise) credit they answered, "Chasing a Number" but it took a minute before he answered because he knew that was not the right answer.</p><p></p><p>We are all about numbers now and nothing else. I'm not disputing the need to use numbers as a framework and guideline but numbers are not always the best and final authority on everything. For example, you got an extra 5k smalls in your operation tonight and they came in 45 minutes before your planned downtime. IE has you planned for a sort span of 3.67 hours and a 150 pph but these smalls will likely place your final sort span at 4.35 and a 130 pph because of the extra processing time for smalls. However, dump them into the bulk system and you've got a good chance of still making the 3.67 and 150. What does the number chaser do? Dump, run and make the number while adding all that loose volume for the intermiediate sites to have to deal with not to mention the high probability of many smalls becoming damages and claims not to mention completley lost and then you have a bunch of dissatisfied customers all because someone determined to take the name SERVICE out of our way of life.</p><p></p><p>What should be done for the customer and the company? That local operation takes one for the team. You run the extra time to containerize the smalls thus making that 5k extra handles into maybe 500 and you recapture the any economic loss locally for the company at the large intermediate hubs where they quickly process the by-pass bags you built instead of the loose smalls that would overrun their smalls operation and force several hundreds to work longer instead of the less than 100 you have in your operation. In fact, the argument could be made this "take one for the team" is actually an economic gain for the company. Are we doing this? NO! More proof? I'll collapse 5 routes today and load up my drivers knowing good and well they will be out till 9 pm or later but it makes my SPORH look good and it doesn't matter our reload extends it's operational hours an extra 20 to 30 minutes with 60 to 70 people remaining on the clock to wait for these drivers. Hot pull times don't matter, LIB's don't matter. Even worse is the reload wasn't able to utilize it's workforce effectively it's first hour because of lack of volume availbility because you played games with the dispatch just to benefit you. It wasn't about the customer or the company, it's about the number. And I don't really blame the center management either. It's the system and who's in charge of this? Eskew. Is this some fiction? Hell No! I see this all the time. I see and talk to corp. folks all the time and most of them are wonderful folks. But there is IMO a huge reality disconnect in this company and I'm sorry but the blame can only be aimed in one direction and that direction is Eskew. Do I believe he's getting all the facts? I'd like to think not but I just don't know anymore. </p><p></p><p>Hatred or Disdain for management? God I hope I'm not guilty of that but frustration and lost of confidence. Oh I'm guilty as hell of that! If that makes me bad then I'm bad!</p><p></p><p>BTW:I enjoy talking stock too but that only goes so far. Motley Fool IMO proved that and thus Browncafe was created.</p></blockquote><p></p>
[QUOTE="wkmac, post: 72003, member: 2189"] [b]I've Been Critical of Eskew[/b] afups, I've been critical of Eskew but it's more out of frustration than anything else. I work 15 minutes from Mike's office and have met the man a couple of times and my observations are he seems a fairly likeable guy. First time I met him I was probably 40 feet away and he broke away from being surrounded by a bunch of suits and walked straight over to me and introduced himself. I was actually taken back by it as I was not expecting that but the cynic in me also knows he likely does this often in similar situations so it wasn't my magnetic personality. DAMN! LOL! I was still impressed anyway. When Mike became CEO I'll admit I was excited because I knew he was very intune with advancing technology and I'm a huge believer in automating processes which will have obvious pains, trials and tribulations as PAS has proven to be. No, automation doesn't always mean less jobs either as Worldport is proof of that. PAS can and will work but IMO management just did a poor job in deployment but in their defense this was a new creature and some other factors come into play. This is where I get critical not out of hatred or even disdain but out of frustration. We built this company upon living a single word and that word is "SERVICE". It's literally a part of our name or it was until we just became UPS. Where did you work? United Parcel SERVICE. Where do you work now? UPS. To run from the parcel tag they also had to run from the word service. Big mistake IMO. To further add injury I'll give you another example. We are now chasing numbers and not servicing the customer. My proof? First off just look around but without giving names and positions the question, are you chasing a number or servicing the customer?, was posed to a management person by a higher management person and to this lower person's (position wise) credit they answered, "Chasing a Number" but it took a minute before he answered because he knew that was not the right answer. We are all about numbers now and nothing else. I'm not disputing the need to use numbers as a framework and guideline but numbers are not always the best and final authority on everything. For example, you got an extra 5k smalls in your operation tonight and they came in 45 minutes before your planned downtime. IE has you planned for a sort span of 3.67 hours and a 150 pph but these smalls will likely place your final sort span at 4.35 and a 130 pph because of the extra processing time for smalls. However, dump them into the bulk system and you've got a good chance of still making the 3.67 and 150. What does the number chaser do? Dump, run and make the number while adding all that loose volume for the intermiediate sites to have to deal with not to mention the high probability of many smalls becoming damages and claims not to mention completley lost and then you have a bunch of dissatisfied customers all because someone determined to take the name SERVICE out of our way of life. What should be done for the customer and the company? That local operation takes one for the team. You run the extra time to containerize the smalls thus making that 5k extra handles into maybe 500 and you recapture the any economic loss locally for the company at the large intermediate hubs where they quickly process the by-pass bags you built instead of the loose smalls that would overrun their smalls operation and force several hundreds to work longer instead of the less than 100 you have in your operation. In fact, the argument could be made this "take one for the team" is actually an economic gain for the company. Are we doing this? NO! More proof? I'll collapse 5 routes today and load up my drivers knowing good and well they will be out till 9 pm or later but it makes my SPORH look good and it doesn't matter our reload extends it's operational hours an extra 20 to 30 minutes with 60 to 70 people remaining on the clock to wait for these drivers. Hot pull times don't matter, LIB's don't matter. Even worse is the reload wasn't able to utilize it's workforce effectively it's first hour because of lack of volume availbility because you played games with the dispatch just to benefit you. It wasn't about the customer or the company, it's about the number. And I don't really blame the center management either. It's the system and who's in charge of this? Eskew. Is this some fiction? Hell No! I see this all the time. I see and talk to corp. folks all the time and most of them are wonderful folks. But there is IMO a huge reality disconnect in this company and I'm sorry but the blame can only be aimed in one direction and that direction is Eskew. Do I believe he's getting all the facts? I'd like to think not but I just don't know anymore. Hatred or Disdain for management? God I hope I'm not guilty of that but frustration and lost of confidence. Oh I'm guilty as hell of that! If that makes me bad then I'm bad! BTW:I enjoy talking stock too but that only goes so far. Motley Fool IMO proved that and thus Browncafe was created. [/QUOTE]
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