Common sense
I read the article and read the numbers, but the numbers reminded me so much of UPS itself it became apparent. UPS's failure in the stock market is simple, thus the common sense factor. The inability of the company to use sound commen sense has faded over time. The institution of EDD is one such example. For some reason the company see's it as Christ itself in order to make a perfect world. But the company has totally lost sight of the human factor, which has provided for it's sucess in the past. Sound human judgement, and not numbers drive a successfull business. No computer or series of numbers have created sucess, it's been the human mind, and the ability of critical thinking. UPS's sucess in the future relies on its people. Just to say , "We pay them 26 bucks an hour", gives them no right to treat us like slaves? Attention to the employees and to the company , in that exact order will help UPS. UPS needs to understand that temperatures in the back of a package car exceed 140 degrees at times, that icy roads can reduce a 60 mile per hour speed to 15. And an elderly woman at the door who is disabled may take five times the normal amount of time to take care of. These are things that can't be taken care of by numbers. I've been a driver for 24 years and I could care less about the stock price, but common sense tells me that I should take care of my customer first, and not worry about some numbers that someone has devised in some cubicle, and has never experienced the ink freezing in his pen at 30 degrees below zero. UPS will survive because good people take care of their customers. Common sense. Throw that into your hardrive and you'll have to reboot.