This is supposed to be starting up soon in our area. Just wondering how it has worked out in other areas. I have heard there will be very little tolerance for drivers who insist on still getting signatures. Thanks for any insight anyone can share ha the pros and/or cons of this.
Business Driver Release
- Thread starter PACNW
- Start date
iruhnman630
Well-Known Member
More stops do not accept c.i.r. than just those indicated by the cent sign.
You cannot commercial release a shipper release. (Go figure)
Staples, Quill, and many medical packages cannot be released.
It is a little bit quicker, and most customers will appreciate not having to sign. (I have 1 exception, a business who got furious that wr were no longer doing physical signatures. (
You cannot commercial release a shipper release. (Go figure)
Staples, Quill, and many medical packages cannot be released.
It is a little bit quicker, and most customers will appreciate not having to sign. (I have 1 exception, a business who got furious that wr were no longer doing physical signatures. (
Blackadder 2
Well-Known Member
What if you get to a commercial stop and there is a new person there to sign or receive?
1989
Well-Known Member
Ask for their last name and type it in.
Wally
BrownCafe Innovator & King of Puns
Look at us, still scared by their numbers. Let them go through the roof. They made them, they can fix them.
brownmonster
Man of Great Wisdom
They want 95% compliance before your Center is certified. It's nice when you go through the whole process and as you complete the stop it says signature required. Some indication up front would be nice.
Heavy Package
Well-Known Member
I think it's OK. Here's a few things that they DON'T tell you...
1. Affects your time allowance at sig required stops (down) by 19 seconds per stop
2. DIAD does not always have a "cent sign" stating that you need a sig so you will go through the entire process only to have to back out last package, re-scan, and get sig on certain items / customers which is a pain in the a@@
3. Biggest issue - I think it puts more risk (as usual for UPS) on the driver as now if there is an issue, the customer can state that they never signed for it, never there, etc. and now it's our problem as a driver.
We have been on it for awhile. Haven't had a DF yet.
Indecisi0n
Well-Known Member
20 more stops.
From what I've heard the difference is minimal. The customers actually prefer it and if you follow all the methods it saves you very little time. From what I understand UPS did a lot of polling and a majority of the customers actually preferred it. FedEx made it quite popular when they rolled it out.
Future
Victory Ride
It is very convenient for the driver ...... it does take “time” away from your planned day..... does add stops 2 your route ..... as usual more then what is realistic
?? FedEx ground? cause in never happened at Express. All commercial still req sig.
DriverNerd
Well-Known Member
These comments below are not meant for you, but for the original poster as you know what you're talking about.
1. Yes, screws your numbers. I end up with about 35 CIR per day, my numbers are worse. Sure, I don't care about it, but management doesn't like it. And yes, it does save time doing a CIR most of the time, but of course sometimes you have to find someone or end up with one that you didn't know needed a signature (as described in #2) and you might be walking away or out the door before you realize...now the stop has taken you longer than it would have to just get a signature.
2. Yes, some shipper numbers will not allow for CIR and there is no indication prior to hitting stop complete that tells you this. What a waste of time. And in our center, you're supposed to get 95% CIR, but those as mentioned before that don't have the cent sign but still require a signature show up on our management reports as being CIRable. So even thought I do CIR for every single commercial stop that I can, I'm still below 95%. Management came to us one day to ask us about being under 95%. Told our big boss guy about this issue, he said "Oh", and now they still tell our group of drivers we need to be at 95%, but don't talk to us personally about it.]
3. I don't see this as an issue. Yes, if you're not doing your job as a driver and not actually meeting someone and telling them there is a package, it is the driver's problem. But if you are and the consignee says they never got it, that's UPS' problem, not yours. Yes, they can file more claims, but that just means UPS has to pay more out - it's their delivery choice.
FedEx ground made it quite popular with the customers.
dookie stain
Cornfed whiteboy
It’s annoying as hell here...it’s different day to day...some days I can cir a business and some days it will say stop isn’t eligible...and it’s not cause any certain package is signature required. It’s annoying
Brisket
Well-Known Member
From what I have seen, if you have a pkg that you would normally dr at a resi ( post office) it’s hit or miss if you can c.i.r. it.
It does suck because as posted earlier, you don’t know about it until you are walking out the door or worse yet, already in the elevator and have to go back to that floor.
It does suck because as posted earlier, you don’t know about it until you are walking out the door or worse yet, already in the elevator and have to go back to that floor.
Welcome to the new UPS DonD sign for your package, get your air late and pick up your package at the access point.
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