I think it's OK. Here's a few things that they DON'T tell you...
1. Affects your time allowance at sig required stops (down) by 19 seconds per stop
2. DIAD does not always have a "cent sign" stating that you need a sig so you will go through the entire process only to have to back out last package, re-scan, and get sig on certain items / customers which is a pain in the a@@
3. Biggest issue - I think it puts more risk (as usual for UPS) on the driver as now if there is an issue, the customer can state that they never signed for it, never there, etc. and now it's our problem as a driver.
These comments below are not meant for you, but for the original poster as you know what you're talking about.
1. Yes, screws your numbers. I end up with about 35 CIR per day, my numbers are worse. Sure, I don't care about it, but management doesn't like it. And yes, it does save time doing a CIR most of the time, but of course sometimes you have to find someone or end up with one that you didn't know needed a signature (as described in #2) and you might be walking away or out the door before you realize...now the stop has taken you
longer than it would have to just get a signature.
2. Yes, some shipper numbers will not allow for CIR and there is no indication prior to hitting stop complete that tells you this. What a waste of time. And in our center, you're supposed to get 95% CIR, but those as mentioned before that don't have the cent sign but still require a signature show up on our management reports as being CIRable. So even thought I do CIR for every single commercial stop that I can, I'm still below 95%. Management came to us one day to ask us about being under 95%. Told our big boss guy about this issue, he said "Oh", and now they still tell our group of drivers we need to be at 95%, but don't talk to us personally about it.]
3. I don't see this as an issue. Yes, if you're not doing your job as a driver and not actually meeting someone and telling them there is a package, it is the driver's problem. But if you are and the consignee says they never got it, that's UPS' problem, not yours. Yes, they can file more claims, but that just means UPS has to pay more out - it's their delivery choice.