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Buying ROUTES/ISP Don't trust Fedex Or Contractors
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<blockquote data-quote="Mutineer" data-source="post: 3843194" data-attributes="member: 69587"><p>There's literally no end to individual problems that can wreak havoc on any given service area.</p><p></p><p>Demographics, density, and prosperity aside. One of the worst problems a contractor can have is a perpetually angry/toxic customer.</p><p></p><p>I had a Walmart I delivered to. Generally easy to deal with. But there was a returns processing area in the back I had to check every day for pickups. The woman in charge of packaging returns worked in a separate area and often contacted FedEx with baseless, nonsensical complaints about myself and/or my drivers. For years I had to answer to management for her nonsense. Needless to say, I lost alot of bonuses. For YEARS I dreaded dealing with this crazy woman. UPS drivers mentioned to me that they had the same, exact troubles with her.</p><p></p><p>At some point, I stopped seeing her in her work area. Figured she was on vacation. Then one day, one of her co-workers cheerfully blurted to me "aren't you glad you don't have to deal with her anymore"? Her co-worker told this to me as if everybody on Earth had heard, and was celebrating over this news. I inquired, "what do you mean?"</p><p></p><p>And she went on to explain that the complainer-woman's family had her involuntarily committed to mental health.</p></blockquote><p></p>
[QUOTE="Mutineer, post: 3843194, member: 69587"] There's literally no end to individual problems that can wreak havoc on any given service area. Demographics, density, and prosperity aside. One of the worst problems a contractor can have is a perpetually angry/toxic customer. I had a Walmart I delivered to. Generally easy to deal with. But there was a returns processing area in the back I had to check every day for pickups. The woman in charge of packaging returns worked in a separate area and often contacted FedEx with baseless, nonsensical complaints about myself and/or my drivers. For years I had to answer to management for her nonsense. Needless to say, I lost alot of bonuses. For YEARS I dreaded dealing with this crazy woman. UPS drivers mentioned to me that they had the same, exact troubles with her. At some point, I stopped seeing her in her work area. Figured she was on vacation. Then one day, one of her co-workers cheerfully blurted to me "aren't you glad you don't have to deal with her anymore"? Her co-worker told this to me as if everybody on Earth had heard, and was celebrating over this news. I inquired, "what do you mean?" And she went on to explain that the complainer-woman's family had her involuntarily committed to mental health. [/QUOTE]
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