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Message: <blockquote data-quote="1989" data-source="post: 3072287" data-attributes="member: 10280">I remember in one of my mgmt classes where they talked about losing customers.  Most dissatisfied customers don't complain, they just never come back.  And they tell their friends.  That it was better if they complained and gave you a chance to fix the problem. I just stay for the money.  I think that's where many employees are now.  They will just walk away and tell their friends. Sad that mgmt turns people this way, but they definitely know the issues they choose not to fix.</blockquote>