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Brown Cafe UPS Forum
Life After Brown
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<blockquote data-quote="AsweetGirl" data-source="post: 3083203" data-attributes="member: 68271"><p>Oh. Understandable. I worked in the medical field and certain addicts who didn't receive a surplus of prescription medications would leave poor reviews. </p><p>But still with this sort of company, it seems like anyone's negative feedback can be fixed... worst their package was lost or broken.</p><p> So customer service reps should know how to handle it, to make the customer feel important and in the end they might use a competitive company next time, but at least they'd know we did our best to make the most of the circumstance that lead to their initial complaint.</p></blockquote><p></p>
[QUOTE="AsweetGirl, post: 3083203, member: 68271"] Oh. Understandable. I worked in the medical field and certain addicts who didn't receive a surplus of prescription medications would leave poor reviews. But still with this sort of company, it seems like anyone's negative feedback can be fixed... worst their package was lost or broken. So customer service reps should know how to handle it, to make the customer feel important and in the end they might use a competitive company next time, but at least they'd know we did our best to make the most of the circumstance that lead to their initial complaint. [/QUOTE]
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