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Bye Bye for now....Amazon
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<blockquote data-quote="FredCDobbs" data-source="post: 1693838" data-attributes="member: 58945"><p>Hello: I'm actually a UPS customer - the end-customer, as it happens - and I have an instructive story to tell. For many years, I've been a customer of Drugstore.com - Walgreens' online presence - and they <em>used</em> to ship UPS. But, according to a drugstore.com manager I was speaking to several years ago, complaining about a missing delivery, they were going to dump UPS and switch to FedEx as a result of too many customer complaints similar to mine. And sure enough, about two months later, I noticed that all my drugstore.com deliveries were being made by FedEx instead of by UPS.</p><p></p><p>Now, what led me to this forum was me holding on the phone with UPS customer 'service', trying to track down a missing Home Depot order. It has just <em><strong>vanished</strong></em>, into the UPS Brown Hole. My question is this: just how many multi-million-dollar corporate accounts can UPS afford to lose, before we're talking about 'real money'? <img src="/community/styles/default/xenforo/smilies/group1/wink.gif" class="smilie" loading="lazy" alt=":wink:" title="Wink :wink:" data-shortname=":wink:" /></p></blockquote><p></p>
[QUOTE="FredCDobbs, post: 1693838, member: 58945"] Hello: I'm actually a UPS customer - the end-customer, as it happens - and I have an instructive story to tell. For many years, I've been a customer of Drugstore.com - Walgreens' online presence - and they [I]used[/I] to ship UPS. But, according to a drugstore.com manager I was speaking to several years ago, complaining about a missing delivery, they were going to dump UPS and switch to FedEx as a result of too many customer complaints similar to mine. And sure enough, about two months later, I noticed that all my drugstore.com deliveries were being made by FedEx instead of by UPS. Now, what led me to this forum was me holding on the phone with UPS customer 'service', trying to track down a missing Home Depot order. It has just [I][B]vanished[/B][/I], into the UPS Brown Hole. My question is this: just how many multi-million-dollar corporate accounts can UPS afford to lose, before we're talking about 'real money'? :wink: [/QUOTE]
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