soberups
Pees in the brown Koolaid
Customer Inside Release (CIR): A Handy Guide.
1. Commercial packages are eligible for CIR—unless they aren’t.
2. Packages marked with a “€” in EDD require a signature—unless they don’t.
3. When delivering a “signature release” package to a business, release it without a signature. When delivering a normal package to a business, use CIR to release it without a signature. Unless you cant. But...when delivering both packages at the same time...get a signature.
4. When delivering a package to a residence that has been incorrectly billed as commercial, either use Signature Release to release it as a residential, or get a signature as a residential. Do NOT use CIR even though it is the only listed option.
5. If you spend 5 minutes wandering around an empty commercial building or construction site, do not spend 5 seconds getting a signature when you are finally able to find someone. Instead, spend 20 seconds explaining why you need their last name, but not their signature. Or, get their signature, clarify their last name, then erase the signature and type their name into CIR in order to dock 15 seconds off of the allowed time for the stop and help your supervisor look better on a compliance report.
Remember that forced, abject stupidity for the sake of generating an irrelevant compliance metric is the core concept of the UPS business model, and what sets us apart from our rivals like FedEx and Amazon. In today’s competitive enviornment, it is critical that we all work together to provide our customers with the confusing, unnecessary and overly complicated service options that they have not asked for but that IE has decided that they need anyway.
1. Commercial packages are eligible for CIR—unless they aren’t.
2. Packages marked with a “€” in EDD require a signature—unless they don’t.
3. When delivering a “signature release” package to a business, release it without a signature. When delivering a normal package to a business, use CIR to release it without a signature. Unless you cant. But...when delivering both packages at the same time...get a signature.
4. When delivering a package to a residence that has been incorrectly billed as commercial, either use Signature Release to release it as a residential, or get a signature as a residential. Do NOT use CIR even though it is the only listed option.
5. If you spend 5 minutes wandering around an empty commercial building or construction site, do not spend 5 seconds getting a signature when you are finally able to find someone. Instead, spend 20 seconds explaining why you need their last name, but not their signature. Or, get their signature, clarify their last name, then erase the signature and type their name into CIR in order to dock 15 seconds off of the allowed time for the stop and help your supervisor look better on a compliance report.
Remember that forced, abject stupidity for the sake of generating an irrelevant compliance metric is the core concept of the UPS business model, and what sets us apart from our rivals like FedEx and Amazon. In today’s competitive enviornment, it is critical that we all work together to provide our customers with the confusing, unnecessary and overly complicated service options that they have not asked for but that IE has decided that they need anyway.
