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Brown Cafe UPS Forum
UPS Union Issues
Can you get fired for customer complaints?
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<blockquote data-quote="Ipopsheep" data-source="post: 3966334" data-attributes="member: 74917"><p>I have a customer I want to strangle. I walk into a hotel with 20-30 packages and clerk wants to look at everyone of them. She wants to tell me which ones go to housekeeping and which guest are here and which guest have left by looking in her computer. Friday I walked into the hotel and its full of hotel guest waiting in line to get help. I asked her where she wanted her packages and she puts up her hand "suggesting I should wait a minute". I said, I can put the packages wherever you want and you can sort them out later when you have time. She says she will be with me after she helps all her customers. At this time 2 more people walk up and need her help. I then say that I do not have time and I will set her packages next to the desk. She responded that "You have to put them in the correct rooms. Its your JOB!" None of the packages say a room number or say housekeeping or anything. Just peoples names. I responded, "I am sorry, I have to go. here are your packages and have a nice weekend." I read her name tag and did a CIR. Of course I have a complaint against me know. But I cant wait 30-40 mins while she sorts her packages and look people up in the computer. What do I tell my boss on Monday when he confronts me with this customer complaint. What does the Union say about this kind of customer problems. BTW she was extremely rude and snotty.</p></blockquote><p></p>
[QUOTE="Ipopsheep, post: 3966334, member: 74917"] I have a customer I want to strangle. I walk into a hotel with 20-30 packages and clerk wants to look at everyone of them. She wants to tell me which ones go to housekeeping and which guest are here and which guest have left by looking in her computer. Friday I walked into the hotel and its full of hotel guest waiting in line to get help. I asked her where she wanted her packages and she puts up her hand "suggesting I should wait a minute". I said, I can put the packages wherever you want and you can sort them out later when you have time. She says she will be with me after she helps all her customers. At this time 2 more people walk up and need her help. I then say that I do not have time and I will set her packages next to the desk. She responded that "You have to put them in the correct rooms. Its your JOB!" None of the packages say a room number or say housekeeping or anything. Just peoples names. I responded, "I am sorry, I have to go. here are your packages and have a nice weekend." I read her name tag and did a CIR. Of course I have a complaint against me know. But I cant wait 30-40 mins while she sorts her packages and look people up in the computer. What do I tell my boss on Monday when he confronts me with this customer complaint. What does the Union say about this kind of customer problems. BTW she was extremely rude and snotty. [/QUOTE]
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Can you get fired for customer complaints?
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