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<blockquote data-quote="TUT" data-source="post: 1244808" data-attributes="member: 29298"><p>Not surprised and drivers just assume it's easy or smart to make it all work. There are only options of who gets stuck with the package OR the customer adjusting expectations. One thing I didn't see this year as much was "Guaranteed Delivery By:" that was anything reasonable. People were still pushing Monday as the last date, sure some will get it on time, but that isn't reasonable. So the etailers were greedy to, not wanting to stop orders with messages of "This may not make Christmas" and just put it on the carriers. Carriers refusing is a hard thing to do as well, that is revenue and most will still make it or those receiving it will be just fine. It's the 1000's that represent 1%, that get loud on the internet. IMO.</p><p></p><p>So you can play with this either way, someone will be at fault. Believe me (you won't) if you were in the position to analyze and decide, you would be in the same predicament your managers are. I always say you don't know how bad something was until next time. So next year, you will get to see how mad the people really were. If there is a huge drop off, then they learned and it cost the carriers. If the volumes are the same or more, which is what I predict, this is all things that the internet magnifies in the heat of the moment. </p><p></p><p>Again I have two lates, no sweat over here. Johnny isn't crying and if he were it would be his bad and there would be a lesson there to be told. Just calling it like I see it (as you do) but it's just not this bad and YES I even got a $20 Gift Card from Amazon, for one of my orders that was late. Cool, but unneeded. Both companies will continue to grow in 2014.</p></blockquote><p></p>
[QUOTE="TUT, post: 1244808, member: 29298"] Not surprised and drivers just assume it's easy or smart to make it all work. There are only options of who gets stuck with the package OR the customer adjusting expectations. One thing I didn't see this year as much was "Guaranteed Delivery By:" that was anything reasonable. People were still pushing Monday as the last date, sure some will get it on time, but that isn't reasonable. So the etailers were greedy to, not wanting to stop orders with messages of "This may not make Christmas" and just put it on the carriers. Carriers refusing is a hard thing to do as well, that is revenue and most will still make it or those receiving it will be just fine. It's the 1000's that represent 1%, that get loud on the internet. IMO. So you can play with this either way, someone will be at fault. Believe me (you won't) if you were in the position to analyze and decide, you would be in the same predicament your managers are. I always say you don't know how bad something was until next time. So next year, you will get to see how mad the people really were. If there is a huge drop off, then they learned and it cost the carriers. If the volumes are the same or more, which is what I predict, this is all things that the internet magnifies in the heat of the moment. Again I have two lates, no sweat over here. Johnny isn't crying and if he were it would be his bad and there would be a lesson there to be told. Just calling it like I see it (as you do) but it's just not this bad and YES I even got a $20 Gift Card from Amazon, for one of my orders that was late. Cool, but unneeded. Both companies will continue to grow in 2014. [/QUOTE]
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