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The Latest UPS Headlines
Caught on camera: UPS delivery driver throws packages out of truck in Wheat Ridge
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<blockquote data-quote="zubenelgenubi" data-source="post: 4314931" data-attributes="member: 63706"><p>What do you think customers are paying for? They are paying for transport of their merchandise to their customers. We will refund their money if we miss a commit, and there is an automatic insurance against damage up to $100, which they can increase at extra cost. That's it.</p><p></p><p>Our work methods are not a guarantee to our customers. That's like saying customers aren't getting what they pay for when drivers don't use the handrail in and out of the package car. If the receivers get their packages on time, and we file damage reports as they occur, we are fulfilling our duty to our customers.</p><p></p><p>It is up to UPS to correct any employees whose methods are causing excessive damage, thus costing the company money. That is a duty to the shareholders, not to the customer.</p></blockquote><p></p>
[QUOTE="zubenelgenubi, post: 4314931, member: 63706"] What do you think customers are paying for? They are paying for transport of their merchandise to their customers. We will refund their money if we miss a commit, and there is an automatic insurance against damage up to $100, which they can increase at extra cost. That's it. Our work methods are not a guarantee to our customers. That's like saying customers aren't getting what they pay for when drivers don't use the handrail in and out of the package car. If the receivers get their packages on time, and we file damage reports as they occur, we are fulfilling our duty to our customers. It is up to UPS to correct any employees whose methods are causing excessive damage, thus costing the company money. That is a duty to the shareholders, not to the customer. [/QUOTE]
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Caught on camera: UPS delivery driver throws packages out of truck in Wheat Ridge
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