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Brown Cafe UPS Forum
The Latest UPS Headlines
CEO Carol Tomé was an outsider hired to whip UPS into shape for the age of e-commerce. Some insiders and lifers worry she’s killing the company.
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<blockquote data-quote="moldsporh" data-source="post: 4920650" data-attributes="member: 54834"><p>Someone who was in charge of a retail chain with climate control, is now trying to run a service chain with workers in the elements.</p><p></p><p>Hey Carol, your boots on the ground and your customer are all you have. There's no line of people waiting outside 5 min before the store opens to buy a drill or some hanging plants.</p><p></p><p>When your management team treats grown adults like they are in a daycare, your service can suffer due to over-supervision.</p><p></p><p>We don't need to be told 20 times a week that we spent "2 extra min at a few stops" while we refilled our water jug and grabbed some ice to help deal with the sweltering heat outside, while our vehicles are 20+ deg warmer inside.</p><p></p><p>They really like to exploit the telematics and show us how we are "secretly riding the clock" when doing this.</p><p></p><p>What about the single customers that have been loyal? You seem to care about the larger customers and not the mom and pop stores....you know, the ones that likely shop at a home improvement store </p><p></p><p>Take a look around, and see who and what really profits the company, don't look into the pandemic boost to much, you need to focus on ALL the customers and your employees.</p></blockquote><p></p>
[QUOTE="moldsporh, post: 4920650, member: 54834"] Someone who was in charge of a retail chain with climate control, is now trying to run a service chain with workers in the elements. Hey Carol, your boots on the ground and your customer are all you have. There's no line of people waiting outside 5 min before the store opens to buy a drill or some hanging plants. When your management team treats grown adults like they are in a daycare, your service can suffer due to over-supervision. We don't need to be told 20 times a week that we spent "2 extra min at a few stops" while we refilled our water jug and grabbed some ice to help deal with the sweltering heat outside, while our vehicles are 20+ deg warmer inside. They really like to exploit the telematics and show us how we are "secretly riding the clock" when doing this. What about the single customers that have been loyal? You seem to care about the larger customers and not the mom and pop stores....you know, the ones that likely shop at a home improvement store Take a look around, and see who and what really profits the company, don't look into the pandemic boost to much, you need to focus on ALL the customers and your employees. [/QUOTE]
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Home
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Brown Cafe UPS Forum
The Latest UPS Headlines
CEO Carol Tomé was an outsider hired to whip UPS into shape for the age of e-commerce. Some insiders and lifers worry she’s killing the company.
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