Last week I covered a route for a week, I received a complaint that I didn't pick up at a place all week but once. It's a smart pick up, so I didn't go there every time they cancelled their PU. Yet the OMS sends me a message that the shipper called and I didn't pick up. I shouldn't be required to pick up there only it has a Y by the PU. I don't get any time allowance if I go by there anyway. Is the shipper doing this on purpose to get free pick ups?