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Classic Upper Management Fail
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<blockquote data-quote="Ricochet1a" data-source="post: 1005205" data-attributes="member: 22880"><p>No, I DO believe it. When it comes to something as simple as picking up a small package - and someone IN A FEDEX UNIFORM refuses.... Customers get pissed. </p><p></p><p>If, if Ground was organized with the drivers wearing NON-FedEx uniforms, then the customers would have some reason to suspect what they are being told is "valid". </p><p></p><p>Seeing someone come into their place of business, wearing a FedEx uniform, delivering "FedEx" shipments - THEN telling them that they can't touch a particular piece because it is from another opco....</p><p></p><p>Customers get pissed, and they start looking for alternatives. I've seen it first hand and I've had my ear chewed off from people who know I used to work for that company.</p></blockquote><p></p>
[QUOTE="Ricochet1a, post: 1005205, member: 22880"] No, I DO believe it. When it comes to something as simple as picking up a small package - and someone IN A FEDEX UNIFORM refuses.... Customers get pissed. If, if Ground was organized with the drivers wearing NON-FedEx uniforms, then the customers would have some reason to suspect what they are being told is "valid". Seeing someone come into their place of business, wearing a FedEx uniform, delivering "FedEx" shipments - THEN telling them that they can't touch a particular piece because it is from another opco.... Customers get pissed, and they start looking for alternatives. I've seen it first hand and I've had my ear chewed off from people who know I used to work for that company. [/QUOTE]
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