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COD dispute
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<blockquote data-quote="Cezanne" data-source="post: 130374" data-attributes="member: 5104"><p>As to the orginal post, there was not enough information given to see if the driver will be held responsibe. Was it certified funds or not? If the driver took a company check instead he or she will be required to make good the COD. If the drver has to pay, make sure that they get all the paperwork or documentation done over this matter. The driver might consider taking the company or the individual to small claims court to recover their losses. Not sure how far the company has to go through the legal system to collect the insufficent funds before they require the driver to start paying. Experiences from past incidents simular to this one is that the company will follow up with forcing the guilty party to pay up, and reinburse any employee payments. After all passing bad checks is kind of against the law last time I checked. Believe there is contract language over this kind of action requiring the company to pursue all legal recourse in recovering the funds.</p><p> </p><p>The whole electronic tagless COD system really needs work to provide more safeguards with required payments. With this upgraded technology why in the world would they not create a complete service level scan for cash only CODs'. Instead of the "72" code that all CODs are collected at change it to lets say "74" for Cash Only ones, and make a warning appear on the diad directing the employee to make sure they collect certified funds only. </p><p> </p><p>In the past with COD questions the employee could get some information as to whether the COD was cash only. With this tagless system off the diad is there any recourse for the driver to fight the claim over the shipper that they created a cash only requirement?</p><p> </p><p>Also from the information from the first post, it appears that the company cashed in the company check, it bounced. They made it good to appease the shipper. If it was for certified funds only, why would the COD department try to cash it before sending notification to the center that the driver failed to collect the required certified funds. Questions should be directed to the proper steps of the COD departments to how they handled this problem. What is the timetable for them to follow up with the center when they discover a COD mistake, is it two months later after they try to cash in the bad check?</p></blockquote><p></p>
[QUOTE="Cezanne, post: 130374, member: 5104"] As to the orginal post, there was not enough information given to see if the driver will be held responsibe. Was it certified funds or not? If the driver took a company check instead he or she will be required to make good the COD. If the drver has to pay, make sure that they get all the paperwork or documentation done over this matter. The driver might consider taking the company or the individual to small claims court to recover their losses. Not sure how far the company has to go through the legal system to collect the insufficent funds before they require the driver to start paying. Experiences from past incidents simular to this one is that the company will follow up with forcing the guilty party to pay up, and reinburse any employee payments. After all passing bad checks is kind of against the law last time I checked. Believe there is contract language over this kind of action requiring the company to pursue all legal recourse in recovering the funds. The whole electronic tagless COD system really needs work to provide more safeguards with required payments. With this upgraded technology why in the world would they not create a complete service level scan for cash only CODs'. Instead of the "72" code that all CODs are collected at change it to lets say "74" for Cash Only ones, and make a warning appear on the diad directing the employee to make sure they collect certified funds only. In the past with COD questions the employee could get some information as to whether the COD was cash only. With this tagless system off the diad is there any recourse for the driver to fight the claim over the shipper that they created a cash only requirement? Also from the information from the first post, it appears that the company cashed in the company check, it bounced. They made it good to appease the shipper. If it was for certified funds only, why would the COD department try to cash it before sending notification to the center that the driver failed to collect the required certified funds. Questions should be directed to the proper steps of the COD departments to how they handled this problem. What is the timetable for them to follow up with the center when they discover a COD mistake, is it two months later after they try to cash in the bad check? [/QUOTE]
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