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<blockquote data-quote="pretzel_man" data-source="post: 1026321" data-attributes="member: 927">I do NOT know about the 50% figure, but I DO know this....FedEx ground is now moving somewhere around 4 million packages per day.&nbsp; We definitely lost market share to FedEx.Market research shows that our ground service is noticeably better than FedEx ground.&nbsp; Customers (in general) are not leaving due to service (again, generally).&nbsp; Price is a MAJOR factor, but they are also looking for some easier to use services.If you look at MyChoice, it is directed to the consignee.&nbsp; The hope is that it can differentiate us in the marketplace and have consignees request UPS for shipping.Unfortunately, shippers want lower cost.&nbsp; It costs FedEx ground about 60% of what it costs UPS to put on a driver.&nbsp; And since they are NOT employees, FedEx does not have to worry about OJS rides, performance, etc.....Finally, Surepost is a response to FedEx smartpost.&nbsp; It is for customers what want an even lower cost, lower frills service.I did NOT put the blame on 1997, although it is a piece.&nbsp; RPS was taking away our volume before 1997.&nbsp; 1997 gave shippers another reason.&nbsp; Take a look at what FedEx does.&nbsp; They promote to shippers that they are more stable because they are non-union.Its a good thing that UPS and the Teamsters will start negotiations early.</blockquote>

[QUOTE="pretzel_man, post: 1026321, member: 927"] I do NOT know about the 50% figure, but I DO know this.... FedEx ground is now moving somewhere around 4 million packages per day. We definitely lost market share to FedEx. Market research shows that our ground service is noticeably better than FedEx ground. Customers (in general) are not leaving due to service (again, generally). Price is a MAJOR factor, but they are also looking for some easier to use services. If you look at MyChoice, it is directed to the consignee. The hope is that it can differentiate us in the marketplace and have consignees request UPS for shipping. Unfortunately, shippers want lower cost. It costs FedEx ground about 60% of what it costs UPS to put on a driver. And since they are NOT employees, FedEx does not have to worry about OJS rides, performance, etc..... Finally, Surepost is a response to FedEx smartpost. It is for customers what want an even lower cost, lower frills service. I did NOT put the blame on 1997, although it is a piece. RPS was taking away our volume before 1997. 1997 gave shippers another reason. Take a look at what FedEx does. They promote to shippers that they are more stable because they are non-union. Its a good thing that UPS and the Teamsters will start negotiations early. [/QUOTE]

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