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<blockquote data-quote="SouthCal" data-source="post: 688762" data-attributes="member: 27309"><p>Yes, but because their sales rep already promised them that they'd be picked up after the driver has left the area and is already on the freeway returning to the building. This creates a problem that didn't exist before that phone call came in. I don't think it's unrealistic to tell the customer "Hey, you know what, I'm sure you've got packages going that you need to get out, but, due to this issue, we're not going to be able to pick this up today because it's so late in the afternoon." It may look bad, but it's not nearly as bad as promising the customer we'd get them picked up today and it's 4:56 in the afternoon and the driver is already on his way in to the building and the customer's pick up is at 3:30. If it's that urgent, they should have paid their bill. I was raised with the school of thought "A crisis on your part does not constitute a crisis on my part." Sales Reps should quit telling customers what they want to hear and tell them the damned truth for a change.</p><p></p><p>I'm not crazy, I'm realistic. I know that the driver's job isn't that easy. It's even more difficult when I have a sales rep that calls me at 5pm and tells me that they promised a customer that we would pick them up today after they just paid their suspended account to current not 5 minutes ago. A sales rep that doesn't contact a customer when they say they will, or we have to submit the same lead mulitple after putting it into SLIM because of improper handling on their end. I feel like our sales department is like an oily car salesman. Tells you anything you want to hear in order to get you to buy that car. Especially if he knows that engine is going to fail the day after. Our sales reps are no different. Account suspended? Sure, pay it up now and I'll have the driver come back right now. Doesn't work that way in real life.</p></blockquote><p></p>
[QUOTE="SouthCal, post: 688762, member: 27309"] Yes, but because their sales rep already promised them that they'd be picked up after the driver has left the area and is already on the freeway returning to the building. This creates a problem that didn't exist before that phone call came in. I don't think it's unrealistic to tell the customer "Hey, you know what, I'm sure you've got packages going that you need to get out, but, due to this issue, we're not going to be able to pick this up today because it's so late in the afternoon." It may look bad, but it's not nearly as bad as promising the customer we'd get them picked up today and it's 4:56 in the afternoon and the driver is already on his way in to the building and the customer's pick up is at 3:30. If it's that urgent, they should have paid their bill. I was raised with the school of thought "A crisis on your part does not constitute a crisis on my part." Sales Reps should quit telling customers what they want to hear and tell them the damned truth for a change. I'm not crazy, I'm realistic. I know that the driver's job isn't that easy. It's even more difficult when I have a sales rep that calls me at 5pm and tells me that they promised a customer that we would pick them up today after they just paid their suspended account to current not 5 minutes ago. A sales rep that doesn't contact a customer when they say they will, or we have to submit the same lead mulitple after putting it into SLIM because of improper handling on their end. I feel like our sales department is like an oily car salesman. Tells you anything you want to hear in order to get you to buy that car. Especially if he knows that engine is going to fail the day after. Our sales reps are no different. Account suspended? Sure, pay it up now and I'll have the driver come back right now. Doesn't work that way in real life. [/QUOTE]
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