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Brown Cafe UPS Forum
UPS Union Issues
Customer claims damage to property?
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<blockquote data-quote="DriverNerd" data-source="post: 3439212" data-attributes="member: 61439"><p>I got a talk from my center manager about a customer claiming I broke the rear window of her SUV in her driveway. How did she know this? It was broke when she got home and there was a box on the front step from UPS (me) and so I must have done it. The logic. Center manager asked for the details about it and I told him everything and there was no way I could have done it. He said "OK, I'll go tell her to pound sand".</p><p></p><p>Had another customer call and said I broke their doorbell. When asked about it by management I said, "You mean the one that's been broke for months?!". They laughed and said ok. </p><p></p><p>Seriously, something just doesn't seem right with all of this.</p></blockquote><p></p>
[QUOTE="DriverNerd, post: 3439212, member: 61439"] I got a talk from my center manager about a customer claiming I broke the rear window of her SUV in her driveway. How did she know this? It was broke when she got home and there was a box on the front step from UPS (me) and so I must have done it. The logic. Center manager asked for the details about it and I told him everything and there was no way I could have done it. He said "OK, I'll go tell her to pound sand". Had another customer call and said I broke their doorbell. When asked about it by management I said, "You mean the one that's been broke for months?!". They laughed and said ok. Seriously, something just doesn't seem right with all of this. [/QUOTE]
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