SignalEcho
New Member
Hi all,
First and foremost, I am a customer and not an employee for UPS. I apologize if this is intruding as a result, but I have a question after some frustration in dealing with customer support and our local hub. Ultimately, my goal is to cause less frustration to our delivery person who is being considerate in not leaving our packages due to potential theft (high traffic area).
Some background to the issue (the long of it):
My wife and I ordered books with a specific delivery date for our partner's daughter. We will not see her for another week, and were excited to give her these things as a back-to-school gift. The package was not left by our delivery person out of concern for potential of theft, and the liability he would have to assume in doing so.
We contacted the customer service number to explore the option of releasing liability of the delivery person, since we both work until 6:00pm. We are in a multi-family house where we know our neighbors, and have confirmed that packages may be left at alternate entrances. We cannot confirm that they would be home during these deliveries. We were given conflicting information by two different representatives and a supervisor, who all ultimately said we should fill out a form (which I cannot locate on the UPS website, as directed to check) that would release the delivery person's liability in unsigned delivery (exception of signature required packages noted and understood). I was directed to the local hub, who contacted me with additional information that conflicted (leave a written, signed note for the driver) with previous contact.
Due to my wife's frustration, since we missed the opportunity to give this gift to our partner's daughter, our delivery person circled back and gave us the package today. I spoke with him to clarify what needs to happen next, and when he contacted the hub, he was told that the form was on the UPS.com website. I have been unable to locate such a thing besides information on the "Shipper Release" option that can be provided by the shipper.
I don't want to cause undue difficulty to our delivery person, so I am reaching out to those who would most likely know methods around the red tape.
The short of it (too long; didn't read):
I would like to fill out a form or use correct verbiage in releasing our delivery person from liability of leaving packages at our residence. We will be glad to work with our neighbors to use their alternate (obscured) entrance as a drop. Is there such a form, or have I been handed back and forth too much?
Thank you in advance for your insight, and I apologize for the length of the post!
- Wesson
First and foremost, I am a customer and not an employee for UPS. I apologize if this is intruding as a result, but I have a question after some frustration in dealing with customer support and our local hub. Ultimately, my goal is to cause less frustration to our delivery person who is being considerate in not leaving our packages due to potential theft (high traffic area).
Some background to the issue (the long of it):
My wife and I ordered books with a specific delivery date for our partner's daughter. We will not see her for another week, and were excited to give her these things as a back-to-school gift. The package was not left by our delivery person out of concern for potential of theft, and the liability he would have to assume in doing so.
We contacted the customer service number to explore the option of releasing liability of the delivery person, since we both work until 6:00pm. We are in a multi-family house where we know our neighbors, and have confirmed that packages may be left at alternate entrances. We cannot confirm that they would be home during these deliveries. We were given conflicting information by two different representatives and a supervisor, who all ultimately said we should fill out a form (which I cannot locate on the UPS website, as directed to check) that would release the delivery person's liability in unsigned delivery (exception of signature required packages noted and understood). I was directed to the local hub, who contacted me with additional information that conflicted (leave a written, signed note for the driver) with previous contact.
Due to my wife's frustration, since we missed the opportunity to give this gift to our partner's daughter, our delivery person circled back and gave us the package today. I spoke with him to clarify what needs to happen next, and when he contacted the hub, he was told that the form was on the UPS.com website. I have been unable to locate such a thing besides information on the "Shipper Release" option that can be provided by the shipper.
I don't want to cause undue difficulty to our delivery person, so I am reaching out to those who would most likely know methods around the red tape.
The short of it (too long; didn't read):
I would like to fill out a form or use correct verbiage in releasing our delivery person from liability of leaving packages at our residence. We will be glad to work with our neighbors to use their alternate (obscured) entrance as a drop. Is there such a form, or have I been handed back and forth too much?
Thank you in advance for your insight, and I apologize for the length of the post!
- Wesson