I was called to the Customer Counter today to talk with a lady whose package was processed as damage last week. She was mad, irate, and impatient. She was missing some important docs and wanted some explanations. After being interrupted a few times, I took control of the converstation, and explained the situation regarding her package. She was not happy the docs were missing but I calmed her down and she left in a better way than she came in. I still got it. They come in but they don't leave . Customer service...imagine that.