fethrs
Well-Known Member
I was called to the Customer Counter today to talk with a lady whose package was processed as damage last week. She was mad, irate, and impatient. She was missing some important docs and wanted some explanations.
After being interrupted a few times, I took control of the converstation, and explained the situation regarding her package. She was not happy the docs were missing but I calmed her down and she left in a better way than she came in.
I still got it. They come in pissed but they don't leave pissed. Customer service...imagine that.
After being interrupted a few times, I took control of the converstation, and explained the situation regarding her package. She was not happy the docs were missing but I calmed her down and she left in a better way than she came in.
I still got it. They come in pissed but they don't leave pissed. Customer service...imagine that.