Being a UPS guy, I usually don't get home till 6:30pm or 7:00pm at night. I say usually, because as we all know, we don't have steady hours. This being the case, I'm inclined to speak up about issues I've had with representatives of other companies. My home phone service, (AT&T), is where I will start. Customer service closes at 7pm. I've gotten home and called them at 6:45pm, gotten bounced around with the automated system and finally ended up speaking to someone at 6:57pm. The person I end up speaking to, inevitably tells me that I have the wrong department, transferring me to the "right" department. Needless to say, after being tranferred, I end up getting a message that the office is now closed, to try again tomorrow. Last night I discovered that AT&T had, without my permission, upgraded my DSL, to the next fastest, whatever that means, because I haven't even noticed a difference. I keep getting calls from foreign countries, telling me about the wonderful "bundles" I can have that will save me money. I always ask where the person is calling me from, because even though they tell me their names are John, Mary or Henry, they sound like they are from The Phillipines or Sri Lanka. Anyways, I call AT&T yesterday, at 6:45pm, because that's when I remembered that I had to call them. Automated put me on hold till 6:53pm, at which point I speak to some woman that says I need to be transferred to another dept. In my head I'm like, here we go again. The next person picks up, asks me for all my information (again) and proceeds to ask me what it is I'm calling about. Mind you, I've already explained, in detail, about what's going on, to all the other people I've spoken to. I explain my situation, thinking it will finally be resolved. After I give her the info, she says, I'm gonna transfer you to the right dept, that will be able to help you. At this point I tell her, WAIT, I've just gone through this and if you transfer me no one will pick up because it's now after 7pm. She says, well you can leave a voicemail. I say, why leave a voicemail, when I have you on the line right now? She says, sorry, I can't help you, you need a different dept. At this point I start asking to speak to her supervisor. She says, no one is here right now and continues to try and transfer me to a voicemail. She picks up the phone about 30 seconds later. I say hello? She says are you still there? I say yeah, I want to speak to your supervisor, at which point she says hold on. I hold, hear the familiar clicks, and then, that annoying sound you get when you leave the phone off the hook. My wife looks over at me and says, did she just hang up on you? I say, yup, as I put the phone back on the base. Long story short, I called again today and took care of my issue. You may want to take a closer look at your billing statements in light of this and what happened in another thread. Whatever happened to customer service? Don't these people realize that there are other companies out there that provide the same service? Is this the kind of service "runners and gunners" provide? I'd like to hear from everyone about the quality of service they have received. The good, the bad and the ugly. What was the best or worst service you have received and what did you do about it?