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Customer service issue
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<blockquote data-quote="pretzel_man" data-source="post: 367535" data-attributes="member: 927"><p>UPS electronically measures every package to determine whether or not it makes its committed service (by day and time). Our service levels are greater than 99% right now.</p><p> </p><p>I'm a UPS customer as well as an employee, and I think our service levels are above all.</p><p> </p><p>That being said, I've seen problems like this before. If I were to guess, it is a problem with the electronic information on the pacakge.</p><p> </p><p>He mentions that it is shipped to his old address. Even if someone writes a new address on a package, its the electronic information (either in the maxi code or PLD) that is used very often.</p><p> </p><p>For instance, if the package goes through an automated hub like CACH or Maple Grove, its sorted from the electronic data.</p><p> </p><p>PAS uses the electronic data too....</p><p> </p><p>This is very rare, but I've seen this before....</p><p> </p><p>P-Man</p></blockquote><p></p>
[QUOTE="pretzel_man, post: 367535, member: 927"] UPS electronically measures every package to determine whether or not it makes its committed service (by day and time). Our service levels are greater than 99% right now. I'm a UPS customer as well as an employee, and I think our service levels are above all. That being said, I've seen problems like this before. If I were to guess, it is a problem with the electronic information on the pacakge. He mentions that it is shipped to his old address. Even if someone writes a new address on a package, its the electronic information (either in the maxi code or PLD) that is used very often. For instance, if the package goes through an automated hub like CACH or Maple Grove, its sorted from the electronic data. PAS uses the electronic data too.... This is very rare, but I've seen this before.... P-Man [/QUOTE]
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