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Customer service issue
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<blockquote data-quote="dilligaf" data-source="post: 368249" data-attributes="member: 11476"><p>I understand now, the frustration in dealing with customer service. I'm not sure what you would call the 800# but it sure ain't service.</p><p> </p><p>Two weeks ago I sent my son a check. He goes to school in the afternoon (less than 150 miles away), so I sent it NDA so he would get it in the morning. My son, called me at noon the next day saying he hadn't recvd the check. At 1 when I stopped for lunch I called the 800#. That went well........not. After getting basically nowhere with the CSR, I called my sup and gave him the tracking number. He called Phoenix and at 1:37 they did a location scan on it, I'm guessing they found it in a belt somewhere. Now do you suppose they would get that NDA out to the driver the same day and get it delivered? OHHHH Hell no. They held it until the next day and delivered it. My son called me again at noon (the 2nd day) and said he hadn't gotten yet. He called me 5 mins later to let me know he had just gotten it.</p><p> </p><p>IMO, customer service is not the best there is.</p></blockquote><p></p>
[QUOTE="dilligaf, post: 368249, member: 11476"] I understand now, the frustration in dealing with customer service. I'm not sure what you would call the 800# but it sure ain't service. Two weeks ago I sent my son a check. He goes to school in the afternoon (less than 150 miles away), so I sent it NDA so he would get it in the morning. My son, called me at noon the next day saying he hadn't recvd the check. At 1 when I stopped for lunch I called the 800#. That went well........not. After getting basically nowhere with the CSR, I called my sup and gave him the tracking number. He called Phoenix and at 1:37 they did a location scan on it, I'm guessing they found it in a belt somewhere. Now do you suppose they would get that NDA out to the driver the same day and get it delivered? OHHHH Hell no. They held it until the next day and delivered it. My son called me again at noon (the 2nd day) and said he hadn't gotten yet. He called me 5 mins later to let me know he had just gotten it. IMO, customer service is not the best there is. [/QUOTE]
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