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Customer states driver was rude!
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<blockquote data-quote="UpstateNYUPSer(Ret)" data-source="post: 333731" data-attributes="member: 12570"><p>I was on vacation last week and the cover driver stopped by to deliver my safe driving award pkg and to ask about a particular stop that he had had an issue with the day before. Well, he wasn't totally truthful with me as I found out when I came back to work and made the delivery at that stop. He had been asked to split up the delivery, bringing the bulk of the pkgs to the normal delivery point and their payroll to the office, which is what I do each payday because that is what they want and it is not that big of a deal. I guess he at first balked, saying that all deliveries have to go to one point, and then he finally relented but not without saying something under his breath. It wasn't so much his initial refusal but his attitude that nearly earned him a call to the 1-800#. I guess he went back the following day and apologized.</p><p> </p><p>What is my point? You are a cover driver and your actions, whether positive or negative, valid or otherwise, can have an impact on the regular driver. You are also trying to work your way up to being a FT driver so you most certainly don't need a hourly personnel in your file.</p><p> </p><p>I would go back to that stop tomorrow (if you are still on that area) and apologize to that manager, whether you mean it or not, assuring that person that you will manage yourself in a more professional manner during future deliveries. Like I said, I don't care whether you actually mean it or not and am most certainly not saying whether or not I think that you were in the wrong. Perception of a situation is often far different from its reality and you may have done everything that you said you did but the manager's perception of your actions prompted a phone call and, judging from the time frame, he probably called as soon as you left his store. Go back, stick your tail between you legs, apologize, and be done with it. If it makes you feel any better think of the manager as a total you know what while you are making the apology.</p><p> </p><p> </p><p>FYI, and this is off the subject, you drivers may not realize that you do not have to wait to be handed your safe driving award at a PCM to order your award. If you are within a few weeks of receiving your award, you can go to upsers.com, go to life and career, go under recognition, click on their website, enter your ID #, browse your award level and then select and order your award. I actually had my safe driving award in my hands a week prior to my anniversary date.</p></blockquote><p></p>
[QUOTE="UpstateNYUPSer(Ret), post: 333731, member: 12570"] I was on vacation last week and the cover driver stopped by to deliver my safe driving award pkg and to ask about a particular stop that he had had an issue with the day before. Well, he wasn't totally truthful with me as I found out when I came back to work and made the delivery at that stop. He had been asked to split up the delivery, bringing the bulk of the pkgs to the normal delivery point and their payroll to the office, which is what I do each payday because that is what they want and it is not that big of a deal. I guess he at first balked, saying that all deliveries have to go to one point, and then he finally relented but not without saying something under his breath. It wasn't so much his initial refusal but his attitude that nearly earned him a call to the 1-800#. I guess he went back the following day and apologized. What is my point? You are a cover driver and your actions, whether positive or negative, valid or otherwise, can have an impact on the regular driver. You are also trying to work your way up to being a FT driver so you most certainly don't need a hourly personnel in your file. I would go back to that stop tomorrow (if you are still on that area) and apologize to that manager, whether you mean it or not, assuring that person that you will manage yourself in a more professional manner during future deliveries. Like I said, I don't care whether you actually mean it or not and am most certainly not saying whether or not I think that you were in the wrong. Perception of a situation is often far different from its reality and you may have done everything that you said you did but the manager's perception of your actions prompted a phone call and, judging from the time frame, he probably called as soon as you left his store. Go back, stick your tail between you legs, apologize, and be done with it. If it makes you feel any better think of the manager as a total you know what while you are making the apology. FYI, and this is off the subject, you drivers may not realize that you do not have to wait to be handed your safe driving award at a PCM to order your award. If you are within a few weeks of receiving your award, you can go to upsers.com, go to life and career, go under recognition, click on their website, enter your ID #, browse your award level and then select and order your award. I actually had my safe driving award in my hands a week prior to my anniversary date. [/QUOTE]
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